Program & Operations Manager
Program & Operations Manager
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Job Description
Manulife is on a journey to become a customer-obsessed digital leader. As we modernize our marketing technology (MarTech) stack and scale personalization we are seeking a dynamic Program & Operations Manager to drive execution efficiency and impact across key strategic initiatives.
This role is a cornerstone of our transformation efforts supporting high-visibility programs in partnership with marketing technology and business stakeholders across multiple lines of business and global geographies. Its ideal for someone who thrives in a fast-paced matrixed environment brings strong program and operations rigor and is energized by working at the intersection of strategy and execution.
Key Responsibilities
Program Leadership
- Lead the delivery of complex cross-functional programs including MarTech modernization and personalization initiatives.
- Partner with segment marketing teams (Retirement Retail Wealth Institutional) to understand priorities and translate them into actionable plans.
- Align programs with broader organizational goals ensuring consistent delivery of value and business outcomes.
- Collaborate closely with global shared services and data & technology teams to support activation automation and measurement.
Planning & Execution
- Develop and maintain initiative roadmaps timelines and resource plans.
- Monitor and report on sprint progress risks milestones and deliverables using agile methods.
- Own detailed initiative documentation to support transparency governance and knowledge-sharing.
- Ensure OKRs are defined tracked and aligned with performance objectives.
Operational Excellence
- Lead initiative planning and prioritization balancing strategic goals with executional feasibility.
- Track and manage program and operations budgets providing insights and reports to guide decisions.
- Build strong partnerships with Marketing Operations IT Finance Procurement and vendors to ensure efficient delivery and governance.
- Support contract negotiations and vendor engagement in collaboration with internal teams ensuring alignment with procurement best practices.
Stakeholder Engagement
- Act as a communication bridge across functions delivering clear timely updates through email meetings and presentations.
- Provide leadership with visibility into program status issues and opportunities to drive informed decisions.
- Foster a culture of collaboration and accountability across teams.
Qualifications
- Proven experience in program management or operations ideally within MarTech digital transformation or marketing environments.
- Strong analytical and problem-solving skills with a knack for simplifying complexity.
- Excellent written and verbal communication skills; confident in executive-facing reporting and presentations.
- Demonstrated ability to work cross-functionally in a large matrixed organization.
- Experience with agile/scrum methodologies and sprint/project tracking tools.
- Budget management and financial acumen.
Preferred Certifications
- Project Management Professional (PMP)
- Agile Project Management (ICAgile PMI-ACP)
- Certified Scrum Master or equivalent
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-WAM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$86250.00 CAD - $155250.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
