drjobs Field Service Representative - Electro Mechanical (14793)

Field Service Representative - Electro Mechanical (14793)

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1 Vacancy
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Job Location drjobs

Raleigh - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

This role will be responsible for servicing automation equipment remotely and at the customers facilities with a focus on resolution of customer issues. The Electro-Mechanical Field Service Technician will prepare comprehensive service reports to support system improvements and generating additional opportunities. This role will be responsible for line moves cell/line installations and servicing automation equipment at the customers facilities with a focus on resolution of mechanical and electrical customer issues.

Job Responsibilities

  • Operate machinery to demonstrate equipment operation and analyze malfunctions.
  • Travel to both domestic and international customer locations for long and short-term support
  • When assigned as a project lead lead on-site team and communicate with customer and ATS Project Manager.
  • Coordinate 3rd party vendors and assist in resolving technical issues.
  • Follow ATS and customers plant and safety regulations while at their facility.
  • Complete detailed Service Report for the services provided on a daily/weekly basis
  • Be available to be on-call on a rotational basis.
  • Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
  • Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
  • Facilitate warranty/non-warranty claims with the customer.
  • Coordinate service projects including team meetings schedule and financials as required.
  • Assist others and take on temporary or permanent assignments as requested by the Service Manager.
  • Maintain up-to-date knowledge on current products and equipment used at ATS
  • Responsible for meeting or exceeding customer expectations in an efficient manner.
  • Show current certification or obtain certification to operate forklifts cranes and other material handling equipment.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  • Adhere to all ATS health and safety rules and procedures.
  • Follow customers plant and safety regulations while at their facility.

Qualifications

  • A post-secondary diploma degree or certificate of qualification specializing in mechanical engineering Tool & die maker MTBI or equivalent
  • 5 years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician)
  • An excellent understanding of pneumatics and hydraulics with basic electrical and system control
  • Aptitude to read drawings reference manuals & assembly system instruction guides
  • Well versed with troubleshooting of mechanical systems
  • Experience in working with customers to resolve problems
  • Proficient with Microsoft Word Outlook & Excel
  • Ability to read speak write & understand English in a professional manner
  • Strong initiative innovative and keen attention to detail
  • Ability to work effectively in fast-paced environment
  • Excellent interpersonal & communication skills
  • Ability and willingness to travel up to 95%
  • Willingness & ability to be on-call on a rotational basis
  • Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle as this is an essential job function

Health Safety and Environment

  • Work in compliance with divisional health safety and environmental procedures.
  • Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
  • Report any unsafe conditions or unsafe acts.
  • Report defects in any equipment or protective device.
  • Ensure that the required protective equipment is used for the assigned tasks.
  • Attend all required health safety and environmental training.
  • Report any accidents/incidents to supervisor.
  • Assist in investigating accidents/incidents.
  • Refrain from engaging in any prank contest feat of strength unnecessary running or rough and boisterous conduct.
  • Work in compliance with divisional health safety and environmental procedures.
  • Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
  • Report any unsafe conditions or unsafe acts.
  • Report defects in any equipment or protective device.
  • Ensure that the required protective equipment is used for the assigned tasks.
  • Attend all required health safety and environmental training.
  • Report any accidents/incidents to supervisor.
  • Assist in investigating accidents/incidents.
  • Refrain from engaging in any prank contest feat of strength unnecessary running or rough and boisterous conduct.

Required Experience:

Unclear Seniority

Employment Type

Full Time

Company Industry

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