UCaaS Telecommunications Engineer
UCaaS Telecommunications Engineer
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1 Vacancy
Job Description
Job Title: UCaaS Telecommunications Engineer
Job Duration: 12 Months
Location: Arlington CountyVA(Hybrid)
as a service (UCaaS) program to migrate the enterprise on-premise legacy voice system to the cloud. This candidate will be responsible for technical support including configuration deployment testing support and troubleshooting for the Countys Microsoft Teams Phone voice network. The UCaaS Telecommunications Engineer will support the migrations for multiple County departments under the guidance of the UCaaS Program Manager.
Individual projects within this program include:
Migration of Countys on-premise Cisco Call Manager users to MS Teams Phone
Migration of existing analog devices from legacy Cisco infrastructure to Audiocodes Teams gateways
Decommissioning of existing legacy equipment and services according to the Countys surplus policies and procedures
Implementation of solutions to support ancillary voice services such as intercoms call queues paging faxes door buzzers and voice applications in the Countys court rooms and meeting spaces
Duties include:
Support implementation of Teams Phone migration including the transition of analog gateways and decommission of existing Cisco on-premise system
Assess requirements provide recommendations test solutions and lead implementation for any approved voice services including legacy analog offerings
Provide operational support for MS Teams Phone during and after migration
Ensure enrolled Poly desk phones maintain current software and firmware
Develop and maintain documentation including network diagrams and operational procedures
Collaborate with Program Manager Program Coordinator vendor and other project staff to complete migration and recommend project and process improvements
Experience
10 years telecommunications experience such as PSTN PBX VoIP cloud voice services SIP circuits wiring dial plans legacy telecommunication infrastructure required
10 years IT infrastructure experience such as LAN and network security
3 experience with Microsoft Teams Phone or other UCaaS/CCaaS systems
Ability to communicate with both technical and non-technical audiences across all levels of the organization
Experience working for federal state or local government agencies
Employment Type
Contract
