Bilingual Operator Monitoring Station, Night Shift, Alarmforce (423856)
Bilingual Operator Monitoring Station, Night Shift, Alarmforce (423856)
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Job Description
Req Id:423856
AlarmForce a Bell Canada Company combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.
If youre passionate driven and find yourself seeking interesting work new challenges and continuous learning opportunities then we want you to join our team.
Position:Bilingual Operator Monitoring Station
Salary:Hourly rate Night premium eligible for bonus monthly
Job Status:Regular - Full-time
Hours of Work: Overnight 7/8pm-7/8am
Responsibilities
- Handling inbound alarm/ medical alert / 2 way calls
- Handling all other alarm signals with a non voice element. These include notify only alarms hardwire alarms open-close alarms error and partial accounts
- Medical alarm response including Global Positioning System monitoring
- Processing and resolving alarms in a client relationship software system
- Handling inbound telephone calls related to alarm signals/customer requests and transferring calls as required
- Processing alarm in a timely manner and within defined time intervals
- Placing outbound calls relating to alarm signals received. This includes calls to customer keyholders authorities and others as required
- Customer information updates. These are received by telephone request assigned communication logs or manual request. They include but are not limited to keyholder / authority / codeword updates
- Contract verification from processing 2 stage check process
- Guard service invoice verification
- Verify ambulance fire and Police dispatch authority for new contracts
Qualifications
- Post-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred or High School Diploma with equivalent work experience
- Previous experience in a call center/dispatch environment
Skills and requirements
- Proficient with MS Office Suite (Word Outlook Excel etc.)
- Must be available to work 3 or 4 consecutive 12-hour shifts
- Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers specific needs
- Strong customer service analytical and decision making skills
- Superior attention to detail
- Ability to work independently and as a member of a team
- Knowledge of English and French is required
#Referral
Additional Information:
Position Type: Non Management
Job Location:Canada : Ontario : Toronto
Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 06/23/2025
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell we dont just accept difference - we celebrate it. Were committed to fostering an inclusive equitable and accessible workplace where every team member feels valued respected and supported and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Employment Type
Part-Time
