Account Recovery Specialist - Social Media
Account Recovery Specialist - Social Media
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a Social Media Account Recovery Specialist role with TaskUs:
We are seeking a dedicated and tech-savvy Social Media Account Recovery Specialist to join our onsite customer support team. In this role you will assist users with recovering access to their social media accounts through secure and efficient processes. Working in a fast-paced call center environment you will handle sensitive user information provide empathetic support and act as a trusted point of contact for users experiencing account access issues.
Key Responsibilities:
Handle incoming calls and support tickets related to account access login issues and account recovery for various social media platforms.
Verify account ownership using established identity verification procedures.
Guide users through recovery steps ensuring security and privacy compliance.
Escalate complex cases to higher-tier support or specialized security teams when necessary.
Maintain accurate and detailed case documentation in internal systems.
Stay up to date with evolving security practices and platform-specific policies.
Meet or exceed daily performance metrics including response time resolution rate and customer satisfaction.
Educate users on best practices to keep their accounts secure post-recovery.
Required Qualifications:
12 years of customer service or technical support experience preferably in a call center environment.
2 years of account recovery for social media platforms
Familiarity with major social media platforms (Facebook Instagram Twitter/X TikTok etc.).
Excellent verbal and written communication skills.
Strong problem-solving and critical thinking abilities.
High attention to detail and ability to handle sensitive information confidentially.
Comfortable working in a structured metrics-driven environment.
Willingness to work flexible shifts including evenings weekends or holidays as needed.
Preferred Qualifications:
Experience handling account recovery or fraud prevention in a tech or social media company.
Knowledge of identity verification processes or cybersecurity basics.
Education / Certifications:
High school diploma or GED required; associates or bachelors degree a plus.
Work Location / Work Schedule / Travel:
Must be able to work onsite
Must have reliable transportation
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access toopportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees our clients our services and our community.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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