IT Helpdesk Technician II
IT Helpdesk Technician II
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Job Description
Overview
Invest In You! Tri City National Bank is not just a bank; its your community banking partner deeply committed to prioritizing customers building strong relationships and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth celebrating success and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.
Tri City is looking for a Helpdesk Technician II that will be responsible for providing technical assistance of various computer systems hardware and software. This role will work with the application infrastructure and security personnel to complete tasks as assigned. In addition this role will be responsible or responding to emails answering phone call or using Microsoft Teams chat to provide high quality customer service at all brank locations. Must have reliable transportation and ability to travel to all Tri City Branch Locations.
Compensation: $20.00 - $28.00 per hour depending on experience.
This position is located in-office at our Operations Center located in West Allis Wisconsin.
Responsibilities
- Responding to helpdesk requests on the phone via email in person or through remote access.
- Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
- Work helpdesk tickets until completed or escalate them as needed to other staff members.
- Training computer users on basic functionality or assisting them with research on business applications functions.
- Training other staff on troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing knowledge base articles for IT internal use.
- Works closely with various Business Departments to ensure applications are installed configured and working correctly.
- Deploying applications to workstations using Microsoft SCCM.
- Manually installing Windows Updates/Patches or other updates to business applications as needed in a team effort.
- Valid Drivers License and Insurance Some travel will be required for service calls. All Mileage is reimbursed at normal federal rate.
- A Mobile phone and participation in an on-call rotation is required. Monthly reimbursement for Mobile phone is provided.
Qualifications
- Previous experience working on a Helpdesk in a corporate environment.
- Ability to Create Users in Active Directory
- Ability to manage user groups in Active Directory
- Ability to follow documented processes and procedures without supervision.
- Experience with Windows 10/11
- Ability to own processes and complete them on a weekly basis.
- Ability to deploy applications to workstations using SCCM.
- Ability to manage ticket workload and other weekly tasks you are responsible for.
- Experience working with upper-level management
- Excellent communication and interpersonal skills
- Experience using Microsoft Word and Microsoft Excel to create documentation and spreadsheets.
- Experience connecting a computer monitor keyboard mouse and phone up at an employees desk.
- Ability to lift 50 pounds
- Ability to physically move computer equipment between desks and buildings.
- General knowledge of TCP/IP configuration and how TCP/IP operates.
- Ability to configure TCP/IP Based printers.
- Experience troubleshooting general errors and issues and using a Knowledge Base.
- Good problem-solving analytical and team-work skills
- Ability to learn now technologies and software.
- Self-motivated with the ability to research a problem and then ask questions and ask for assistance to verify the suspected issue and solution.
- An Associates Degree in Information Services or Information Technology or student currently pursuing degree/certification in Information Technology at a technical school or university.
- 2 years of experience on a helpdesk.
- Experience with Windows 10/11
- Experience using Google Chrome and Microsoft Edge
- Experience using Microsoft Word and Microsoft Excel
- Experience managing user accounts in Active Directory.
- Experience calling and working with software companies to address issues.
- Experience using Microsoft SharePoint.
- Experience writing Technical Documentation how to guides and build procedures.
- Experience using a Helpdesk ticketing system.
Why Join Us:
- Community Impact: Be part of a local bank deeply rooted in community values contributing to the growth and prosperity of our neighborhoods.
- Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
- Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
- Celebration of Success: Join a team that values and celebrates individual and collective achievements.
- Work Life Balance: No early mornings or late nights enjoy a predictable schedule with major holidays off.
- Great Employee Benefits that start on the 1st of the month after your hire date!
- Part-Time:
- 401(k) with company match**
- Up to 20 hours of paid vacation after 6 months
- Full-Time:
- 401(k) with company match
- Tuition reimbursement
- Medical dental and vision coverage
- Paid vacation and more!
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Reasonable Accommodation
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Human Resources at or
(**Must be 21 to enroll in 401(k) and must work an average of 20 hours per week in order to be eligible for paid vacation.)
Required Experience:
IC
Employment Type
Full-Time
