Senior Assistant Vice President
Senior Assistant Vice President
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Job Description
Basic Function
We are seeking a dynamic and experienced Senior Assistant Vice President (Sr. AVP) to lead and manage operations for our Lloyds of London insurance portfolio. This role demands deep domain expertise in the London Market a strong grasp of delegated authority models and the ability to lead high-performing teams across complex client environments. The incumbent will be responsible for ensuring operational excellence client satisfaction and continued growth in this strategic segment. Plan develop and execute the operational strategy for the business unit to ensure client satisfaction revenue growth and profitability for the business unit. Ensure efficient service delivery revenue management operational planning and mining within existing clients for new business opportunity through sustained delivery. There will be an added responsibility to work on account management related areas viz. Account Planning Updating account plan with actions and governance and strategic review for the future growth of the account
Essential Functions
Operational Leadership:
Oversee end-to-end service delivery for Lloyds of London operations including binder management bordereaux processing claims handling and policy administration.
Client Engagement:
Act as the primary operational point of contact for Lloyds and London Market clients; ensure proactive communication issue resolution and strategic account management.
Process Optimization:
Drive continuous improvement initiatives automation opportunities and operational efficiencies while maintaining a strong compliance framework.
People Management:
Lead mentor and develop a team of managers and associates; foster a culture of performance accountability and domain specialization.
Compliance & Risk Management:
Ensure adherence to Lloyds regulatory standards data quality controls and contractual SLAs.
Transition & Transformation:
Support or lead transitions of new processes/accounts into operations; design and implement operating models aligned to client requirements.
Stakeholder Management:
Collaborate closely with internal leadership technology partners and support functions to ensure alignment of delivery with strategic goals.
Primary Internal Interactions
All functions/ Departments Senior Leadership Operations Team
Primary External Interactions
Client/ Business Stakeholders
Organizational Relationships
Reports To : Shalin Desai (VP3) Supervises :Lego Operations
Skills
Technical Skills
Develop Account Plans execute the action plan and organize governance going forward.
Apply Transformation Solutions Framework within operations
Look to apply technology to deliver value to client e.g. RPA Language neutralization etc.
Look for opportunities to deliver additional savings for the clients
Deliver operational efficiency improvements for both EXL and Client
Assistance in business development within US Business Development as required
Process Specific Skills
Soft skills (Desired)
Soft Skills (Minimum)
Education Requirements
Graduate Minimum Qualification
Required Experience:
Chief
Employment Type
Full-Time
