Holiday Sales - Owner and Guest Experience Manager - HS1
Holiday Sales - Owner and Guest Experience Manager - HS1
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Job Description
Your career your way. Join us in a prominent role as Owner and Guest Experience Manager.
Are you a people person looking for a career with a little more fun Join our reception team where guest experience comes first and creating amazing memories is second nature.
As a key member of our front-line team youll have the opportunity to make a real impact on each owners and guests experience from the moment they arrive. Youll lead with enthusiasm ensuring your team is motivated friendly and always ready to deliver exceptional service
So why Parkdean Resorts
Well besides the one-of-a-kind team culture stunning locations across the UK and the chance to work with the UKs largest holiday park organisation we can offer:
- Annual Management Bonus scheme
- The chance to develop your skills and boost your career across our 66 parks as one of the best in the biz when it comes to apprenticeships weve got your back when it comes to training!
- Youre never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30% available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms weve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks people and planet is a natural component of the way we do business. We celebrate our people communities and natural environment enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Be the voice of the owners and guests bringing their experience to life and using feedback to enhance service and performance.
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.
- Recruit inspire develop and motivate team members to maximise team efficiency.
- Be accountable and responsible for managing all guest and owner complaints.
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
- Planning and delivering a wide range of owner and guest events such as forums drop-ins and social events that are tailored to the customers on your park.
Are we the right fit for you
At Parkdean Resorts we dont leave unforgettable moments to chance.
We pitch in we have fun and we grow inspiring each other to make great things happen every single day. Were Parkdean people and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests please contact Stephanie at emailprotected
Other details
- Pay TypeSalary
- Employment IndicatorEstablished
- Hiring Rate34921.00
Required Experience:
Manager
Employment Type
Full-Time
