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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown we make beautiful things crafted to lastfor you to be yourself in.
Coach is part of the Tapestry portfolio a global house of brands committed to stretching whats possible.
A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestrys commitment to equity inclusion and diversity.
SALESFLOOR:
Understandsorganizationalobjectivesand makesdecisionsthatalignwithCompanypriorities
Takesownershipandiscommittedtodeliveringresultswhileremainingactivelyawareofpersonalandstore metrics; and creates personal sales and clienteling strategies in partnership with the managementteam.
Createsshort-andlong-termstrategiestoachievepersonalmetricsandperformancegoals
Takesownershipofpersonal surveyresultsandcreatesplans toimproveand overcomeareasofopportunity
RepresentsCoachasabrand ambassador
DemonstratesCoachsSellingandServiceexpectationsatalltimes
Understandschangesinlocalmarket withpotentialimpactonbusinessperformanceandsupportstheexecutionoflocalsalesstrategiesandtactics
Drives business through sales strategies clienteling sourcing new customers and maintaining on-goingproductiverelationshipswithcustomers
Createspositiveimpressionswithcustomersbybringingbestselftoworkthroughattireconsistent withCoachsGuidetoStyle
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledgeofcompetition.
Providesin-depthproductknowledgeincludingfeaturesbenefitscurrentofferingsandoverallproductvalue.
Remainsawareandisclearlyabletocommunicatecurrentpricingandpromotionalstrategytocustomers.
Discussesproductfeaturesandbuildsthesalebyleveragingcross-sellingskillsandabilities.
Cross-sellsandencouragesbeneficialproductadd-onsthatrelatetothecustomersshopping needs
Sensitivetocustomersneedsandtailorsapproachbyreadingcues
Attendstotheuniqueandindividualshoppingneedsofeachcustomer.
Workswithmultiplecustomerssimultaneouslyandbreaksawayasappropriate
Followsup withcustomersconsistentlyandgenuinelytoinfluence/closethesale
Flexespersonalsellingtechniquestocontributetooverallstorefinancialresults
Buildslastingandloyalrelationshipswithcustomers
LeveragesCoachstoolsandtechnologytosupportrelationshipbuildingandclientelingefforts
Createsenthusiasmandpositivityforasharedvisionandmission
Promotesandendorsesateamsellingenvironment
Fostersanenvironmentofteamworktrustandcollaborationwithinternalandexternalcustomers
Remainssolutionoriented; isadaptableandflexibletochangingbusinessandstoreneeds
Welcomesfeedbackand adaptsbehaviorsasappropriate
Maintainsacalmandprofessionaldemeanoratalltimes
OPERATIONS:
EnsuresalldailytasksarecompletedwithoutnegativelyimpactingserviceorCoachstandards
Completesdailyoperationaltasksincludingmaintainingstore(salesfloorandbackroom)cashwrapandvisualmerchandisingto Coachstandardsconsistentlyandin a timelymanner
Maintainsacleanand tidysellingflooratalltimes
Adherestoallapplicable retailpoliciesandproceduresincludingPOSOperationsandAssetProtectionprocedures
Replenishesinventoryonsalesfloorasneeded
Supports Store Inventory Process by processing shipment stocking shelves replenishing sales floormaintainsstrongorganizationalstandardsasitrelatestoproductbothinthestockroomand onthesalesfloor.
Supportscash-wrapwhenneededtoprocesspurchasesreturnsandexchanges.
Efficientlyprocessescustomer transactions:PurchaseReturnExchangeFoundOrderetc.
Effectivelyhelpstopreparestorebyorganizingfunctionalareasperformsroutinecleaningmaintainsstrongorganizationalstandardsandmaintainsvisualmerchandising expectations.
Our Competencies for All Employees
Our Competencies for All People Managers
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at .
Required Experience:
IC
Hourly