NOxCARE Field Specialist
NOxCARE Field Specialist
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Job Description
Linde Gas & Equipment Inc.
NOxCARE Field Specialist
Location: Twinsburg OH
Linde Gas & Equipment Inc. is seeking a NOxCARE Field Specialist to join our team! The NOxCARE Field Specialist will safely manage the local service requirements for the NOxCARE delivery device a medical device unit to minimize the interruption of supply to hospital customers and their patients. The NOxCARE Field Specialist will go on-site to customers location(s) to troubleshoot and repair device issues providing critical customer service support.
The NOxCARE Field Specialist will serve as the liaison between Clinical Sales and Clinical Educators to ensure customer needs are met from a product service perspective. The NOxCARE Field Specialist will also be directly involved in the start-up or on-boarding of new customers Noxivent product replenishment deliveries and replacement device deliveries. The NOxCARE Field Specialist will operate under minimal supervision reporting to an off-site manager.
What we offer you!
Competitive compensation
Comprehensive benefits plan (medical dental vision and more)
401(k) retirement savings plan
Paid time off (vacation holidays PTO)
Employee discount programs
Career growth opportunities
What you will be doing:
Directly supports the day-to-day performance of NOxCARE equipment maintenance and service levels to customers
Fully understands the NOxCARE device and can troubleshoot resolve and repair issues
Frequently travels to customer sites communicating professionally and interacting daily with hospital staff regarding devices managing technical device issues and customer concerns
Performs accurate documentation utilizing internal device/system logs and understands device/system settings
Performs monthly maintenance calibration and sensor changes as necessary
Maintains all regulatory and required company documentation for device maintenance deliveries and shipments
Coordinates packing and shipment of devices that require off-site maintenance
Coordinates ordering of new replacement devices as necessary to minimize customer down-time
Adheres to all manufacturer guidelines for NOxCARE device maintenance
Maintains sufficient NOxCARE inventory to meet customer needs
Maintains sufficient parts inventory for device repair
Delivers reoccurring orders of Noxivent cylinders to customers
Participates in Go Live activities ensuring inventory and equipment is delivered unpackaged and set-up on time at customer sites
Receives incoming calls during off-shift hours from customers (i.e. on-call) which may require on-site visit to customer to resolve issues immediately
Other duties as assigned
What makes you great:
High School Diploma or GED required; technical degree preferred
Good driving record required
Minimum of one-year equipment repair experience; biomedical equipment repair experience preferred
Minimum of one-year experience in customer-facing and/or customer service role preferred
Basic computer skills required
Strong communication skills including written communication
Able to lift 50-70 pounds as needed
Able to bend stoop squat and lift numerous times daily
Able to travel 75% /- of time (limited overnight travel)
Due to customer requirements candidates must be fully vaccinated (at least two weeks have passed after second vaccination shot or one week if single dose vaccine) or able to qualify for a medical or religious exemption as determined by the customer.
Why you will enjoy working with us:
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion.
Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding Industrial Medical and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases such as oxygen nitrogen argon and carbon dioxide etc. LG&E has an extensive network of production plants retail stores distribution centers and customer service locations with a focus on making our world more productive every day by providing high-quality solutions technologies and services which are making our customers more successful by helping to sustain and protect our planet.
For more information about the company please visit our website.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability protected veteran status pregnancy sexual orientation gender identity or expression or any other reason prohibited by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
