Junior Merchant Chargeback Specialist
Junior Merchant Chargeback Specialist
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
Job Description
Provides quality support in merchant disputes according to the VISA/MasterCard rules and regulations. Identifies prepares and processes merchant correspondence related to retrieval requests and chargebacks. Reviews merchant sales drafts to ensure compliance with credit card regulations. Researches chargeback cases and retrieval requests. Provides support for inbound merchant calls related to retrieval requests and chargebacks. Reviews merchant and issuer correspondence and uses all resources available to properly decision chargeback cases. Identifies problems associated with merchant disputes and department systems and properly escalates/communicates to a member of the Chargeback Management Team.
Basic Qualifications
- High school diploma or equivalent
- Typically one to two years of related experience
Preferred Skills/Experience
- Basic working knowledge of bankcard or merchant disputes
- Ability to identify and resolve exceptions and to interpret data
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
-Knowledge of English (B2)
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Required Experience:
Junior IC
Employment Type
Full-Time
