Senior Service Architect - Device Lifecycle (210577)
Senior Service Architect - Device Lifecycle (210577)
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Job Description
Location: IN - Bangalore 24/7 IN - Bangalore Job-ID: 210577 Contract type: Standard Business Unit: IT Consulting
Life on the team
At Computacenter we pride ourselves on fostering a culture that emphasises diversity inclusivity and collaboration. We are committed to building supportive and rewarding relationships celebrating success and treating everyone with respect. Our focus is on putting customers first keeping our promises and considering long-term sustainability in all our are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenters Managed Services Customer opportunities delivering market-leading service solutions across our core capabilities within Lifecycle Workplace and Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across India UK and Europe and brings a wealth of experience and a wide range of skills. As part of the Service Architecture team you will be key in growing Computacenters Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change the world.
What you will do
End to end accountable to develop creative solutions for complex large scale high risk managed services tenders in the workplace/lifecycle area that inspire your customers and colleagues.
Provide advisory role within specialist area to peer group and customers and can assess and understand customer requirements issues and opportunities
Design the required infrastructure / technology/tools operational requirements (such as skill levels headcounts locations) and operational processes for the Future Mode of Operations (FMO)
Independently manage solutions within your services and follow prescribed processes to create a coherent solution design.
Represent Computacenter in customer proposal presentations and contract negotiations maintaining close contact with them.
Negotiate with various stakeholders to achieve a commercially viable proposition in line with customer requirements
What you will need
15-20 years of overall experience with IT and minimum 12 years of experience with workplace/lifecycle managed services environment
Track record of successfully designing fully complaint solutions and contracting complex transformational IT Outsourcing Services
Experience with integrating service points and tech boxes into holistic service design and automated processes (zero-touch installation).
Demonstratable experience building client relationships and partnerships as well as knowledge of relevant industry standards (e.g. ITIL PMI/Prince2).
In addition to an important level of personal responsibility you follow prescribed processes and convince our customers as a collaborator in proposal presentations and contract negotiations.
Mature knowledge of service processes as well as calculation of complex offers in the field of managed service.
Good knowledge of strategy tactical behaviour and optimal conditions for IT services and market prices
Understand the customers business industry organisation structure and change processes.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation and enabling people and their businesses.
Required Experience:
Senior IC
Employment Type
Full Time
