Customer Supply Chain Planner
Customer Supply Chain Planner
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Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
How will you make an impact
Handle commercial customer order activities from receipt of purchase order/request through to shipment of finished goods increasing operating efficiencies and customer service. Provide clients with timely and accurate reporting of the status of customer orders using delivery schedules and takes corrective actions to mitigate any late deliveries. Create and maintain the production plan in SAP system based on available production capacity (both Machine and Labour).
This is a fully onsite role.
What will you do:
Monitor client orders through receipt to shipment and invoicing; follow up with internal teams to ensure performance to On Time Delivery in Full (OTIF).
Act as voice of the customer at the site highlighting mitigating and managing delivery risks escalations and stock outs.
Create and maintain master data i.e. Bill of Materials (BOMs) routings and other customer related data in SAP.
Receive Firm Purchase Orders (POs) from customers in accordance to forecast and site Sales and Operation plan (S&OP) confirms completeness and communicates confirmation information to client.
Review bulk and semi-finished materials before accepting and planning new orders.
Recognize un-forecasted orders and perform assessments prior to order acceptance including negotiating appropriate delivery dates with customer
Coordinate with client & support teams to ensure document readiness & material availability prior to production and on time release.
Coordinate client requirements such as Active Pharmaceutical Ingredient (API) requirements with Business Managers (BMs) and buyers
Coordinate client requirements with internal teams i.e. Procurement Production Quality Process/Package Engineering.
Mitigate any outstanding issues impacting production or release of product with client.
Participate in and facilitate various site operational meetings and chairs/attends weekly client calls.
Facilitate customer order revisions and cancellations.
Coordinate customer order releases and timely shipments from the plant.
Monitor and report weekly and monthly OTIF performance and client metrics.
Balance and adjust production plan as appropriate to enhance on time delivery and production efficiencies with focus on resolution of client conflicts on shared constrained equipment.
Coordinate extra sampling/ shipping requests.
Review various reports including Expiry report to minimize obsolescence ensure accurate planning for reduction of planned orders and timely shipments of product to control inventory.
Strong focus on customer forecast and inventory
Support business review meetings creating meaningful metrics providing feedback on opportunities to strengthen customer relationships and support site objectives.
Maintain a safe working environment and reports potential hazards.
How will you get here:
Education:
College/Technical School diploma in Materials Management or related business field.
BSc in Supply Chain Logistics or similar business field preferred.
Association for Supply Chain Management (ASCM/APICS) CPIM/CSCP or similar certification preferred.
Experience:
Minimum 2 years of previous client related manufacturing planning or scheduling experience using SAP or equivalent Business Planning Tools preferably in a pharmaceutical or manufacturing environment.
Equivalency:
Equivalent combinations of education training and relevant work experience may be considered.
Knowledge Skills and Abilities:
Strong client service orientation and business perspective skills. Excellent interpersonal and communication skills (both written and oral). Ability to create metrics for Key Performance Indicator (KPI) reporting. Strong negotiations skills. Detail oriented with the ability to quickly analyze complex problems and propose solutions. Ability to balance and handle changing priorities. Works autonomously under general direction to meet project and team objectives. Proficient in Microsoft skills (Word PowerPoint and Advanced Excel). Proficiency with the English language.
Standards and Expectations:
Follow all Environmental Health & Safety Policies and Procedures. Work collaboratively with fellow team members modelling positive team principles and partnering to meet project and departmental objectives. Carry out all duties within strict compliance to quality SOPs and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. Actively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management scheduling systemsetc.). Be client and patient consciousat all times. Understand Key Performance Indicators (KPIs) and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Models positive thinking and is open to change motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines in a proactive manner and works collaboratively to mitigate the risks and put forward action items to ensure success. Consistently strives to improve skills and knowledge in related field.
Physical Requirements:
Light physical effort and fatigue. Walks sits or stands for limited periods. May require occasional equipment operation including keyboard equipment. Lifts light items for limited duration. Typically located in a comfortable indoor area. There may be exposure to mild physical discomfort from factors such as dust fumes or odours temperature extremes loud noise strong drafts or bright lights. Use of Personal Protective equipment may be required and may include any of the following: safety glasses safety shoes lab coat gloves hair net beard cover safety apron respirator on occasionally.
Benefits
We offer competitive remuneration annual incentive plan bonus scheme healthcare company savings plan and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation.
Employment Type
Full-Time
