Work From Home Auto Finance Customer Service Coordinator
Work From Home Auto Finance Customer Service Coordinator
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Job Description
Our Auto Finance Servicing team has been hard at work strategizing ways to better serve our nearly 3 million customers and we need savvy problem-solvers in our call center to deliver some world-class red carpet experiences.
Were not just looking to fill open positions we seek outgoing passionate people who want to start a long career. with a knack for making someones day. How cool would it be to tell your friends that your job is to be a ray of sunshine and find solutions that create a happy and loyal customer
Location: Work From Home
Schedule: Monday - Friday 8 am - 5 pm CST
Training: Monday - Friday 8 am - 5 pmCST
General Responsibilities:
Place outbound calls to potential customers looking to refinance their auto loans
Take an active role in educating customers about our products and services
Answer inbound calls and greet customers with energy and enthusiasm
Thrive in a fast-paced lively and dynamic work environment
Use a conversation based approach to uncover customer needs using open-ended questions after all scripts are for robots
Guide customers through the online enrollment process
Assist customers with account questions in an energetic and spirited manner
Perform multiple tasks / navigate multiple systems simultaneously to service the customers application or troubleshoot their questions and issues
Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
Strive for first call resolution and take true ownership of customer needs and issues
Own your personal development to achieve job proficiency meet performance goals and independently keep your own technical know-how up to date
Build strong working relationships with experience partners to effectively problem solve
Have strong positive influence on peers
Communicate in a professional manner in all settings
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 2 years Customer Service or Call Center Experience
At least 1 year of experience using Google Suite or Microsoft office
Preferred Qualifications:
At least 1 year of auto finance experience
At least 3 years of Customer Service or Call Center experience
At least 6 months of experience in the Financial Industry
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps with 10 Mbps preferred
To validate ISP speeds from a Chrome browser go to type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider speed and service package from the associate. Requirements are subject to change as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California Hawaii or US territories. Work from home U.S. based associates are not permitted to work internationally outside of the continental United States (i.e. Hawaii or U.S. Territories) or California.
* At this time Capital One will not sponsor a new applicant for employment authorization for this position.
More Benefits More Health More Wealth and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
Medical Dental Vision Prescription coverage Day 1
Flexible Scheduling
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance as well as Disability
Disability Insurance
401 K and Stock Purchase Plan
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $43680 - $43680 for Customer Service CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
IC
Employment Type
Full-Time
