Executive IT Support, Lead
Executive IT Support, Lead
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$ 90640 - 135960
1 Vacancy
Job Description
About Day and Zimmermann
When youve been around for more than a century you know a thing or two! At Day & Zimmermann we take our lifetime of experience and make things better! Our 37000 employees help bring big ideas to life every day. Were pushing the boundaries of innovation in construction & engineering operations & maintenance staffing and security & defense. And thats not all. Did we mention that we have 900 worldwide locations with $3 billion USD in annual revenue Come join our in on purpose We put people to work we protect American freedoms and we help our customers power and improve the world. We do what we say.
Position Description
Were looking for a full-time staff Executive IT Support Lead to join our Day & Zimmermann team located in Philadelphia PA.
The Lead Executive IT Support is responsible for providing proactive and independent IT support for executive leadership. This role demands a high level of ownership and accountability working directly with executives and their executive admins to identify prioritize and resolve issues across business systems applications devices and services. The Executive IT Support Lead will quickly diagnose and resolve issues related to workstations mobile devices software applications telecommunications and local networks while ensuring seamless AV functionality for executive meetings and offsite events. This role also coordinates technology rollouts manages executive impacting IT changes and leads projects that enhance IT service delivery and efficiency.
As the Executive IT Support Lead heres the work youll do:
- Serve as the primary IT advisor for executive leadership independently managing escalations and ensuring seamless operation of critical technologies and business applications. Provide high-touch white-glove support taking full ownership of executive IT needs including after-hours issue resolution. Act autonomously to anticipate challenges minimize disruptions and implement proactive solutions that enhance executive productivity and optimize the IT experience.
- Proactively research evaluate and implement emerging technologies for executive deployment with minimal oversight. Assess solutions that enhance productivity security and efficiency ensuring seamless integration into the executive environment. Present findings with strategic recommendations and lead implementation efforts aligning technology advancements with executive and business objectives.
- Independently collaborate across IT teams to ensure swift and thorough resolution of system and hardware issues impacting executive leadership. Act as the primary escalation point facilitating cross-functional coordination to minimize downtime and maintain seamless executive operations.
- Develop and refine processes procedures and documentation standards for executive support ensuring consistency and efficiency. Take ownership of continuous improvement initiatives optimizing workflows to enhance executive IT service delivery while identifying opportunities to streamline support models that improve the overall end-user experience. Additionally share advanced technical knowledge with the desktop support team through training sessions mentorship and documentation strengthening their ability to resolve complex IT challenges.
- Lead the planning testing deployment and optimization of new systems and hardware for executives ensuring seamless integration with minimal disruption. Proactively identify and resolve potential issues refining implementation strategies to enhance efficiency reliability and broader end-user adoption across the organization.
This role is for you if you have these skills:
- Proactive Independence: Demonstrated ability to work independently with executive leadership taking full ownership of projects and tasks.
- Technical Expertise: Proven experience in deploying new technologies and supporting systems with minimal direction and oversight.
- Communication & Customer Service: Possess exceptional communication skills and the ability to meet timelines in a fast-paced environment. Possess strong customer service skills and be able to multitask between hardware and software solutions.
- Problem Solving & Initiative: Strong aptitude for independently identifying issues and implementing solutions in a timely manner.
- Learning Agility: Ability to quickly learn and adapt to new technologies.
And if you have these qualifications:
- Bachelors degree in information systems.
- 5 years experience supporting IT systems hardware or devices
- Great attitude and team player.
- Successful completion of background screening process.
In compliance with this states pay transparency laws the salary range for this role is $90640.00 - $135960.00. This is not a guarantee of compensation or salary as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire schedule type and the applicability of collective bargaining agreements).
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx dental and vision coverage; life AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks parental leave family leave other paid time off; voluntary benefits and discount programs to meet our employees individual needs including pet insurance for our furry family members!
Position Description
To ensure a safe work environment while meeting the physical demands of the job you must be able to perform the following physical and mental tasks with or without a reasonable accommodation:
- Visual acuity (e.g. needed to prepare and analyze data to transcribe documents to view a computer to read to inspect objects to operate machinery.)
- Balancing (e.g. maintaining equilibrium when walking climbing crouching etc.)
- Stooping (e.g. bending the spine at the waist)
- Reaching (e.g. reaching the arms or legs in any direction)
- Lifting motion or lifting objects more than 15 pounds
- Walking
- Repetitive motion of any part of the body
- Kneeling crouching or crawling
- Pushing or pulling (e.g. using a part of your body to press against something in a downward or outward direction or in a dragging or hauling motion)
- Manual Dexterity (e.g. picking pinching typing or other working that uses fingers)
- Grasping (e.g. use of hand to apply pressure)
- Feeling (e.g. perceiving an objects size shape texture etc.)
- Hearing
- Talking
- Capacity to think concentrate and focus for long periods of time.
- Ability to read complex documents in the English language.
- Capacity to reason and make sound decisions.
- Ability to write complex documents in the English language.
- Capacity to express thoughts orally.
- Ability to regularly perform all job functions at Companys office or worksite.
Diversity Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce where employees are hired retained compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses commitment to success and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race color religion sex sexual orientation age national origin citizenship status veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process please email and please specify which position you are interested in including job title and location.
Employment Type
Full Time
