HR & Administrative Manager
HR & Administrative Manager
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Job Description
We are actively expanding and opening a new office in Lviv and we are looking for a Senior-level HR & Administrative Manager with experience in non-IT outsourcing customer support medical billing or back-office teams.
You will be responsible for building and optimizing HR processes for a fast-growing team that provides support to US healthcare clients. This includes full-cycle onboarding performance management employee engagement and development initiatives.
This role is perfect for someone who enjoys working independently has experience in building and managing HR processes from scratch and is ready to improve and adapt to existing systems.
Requirements:
- 8 years of experience in HR preferably in the roles of HR Manager or HR Generalist with administrative responsibilities;
- Proven experience in setting up and managing HR processes and policies independently in non-IT outsourcing medical billing Call Center Contact Center Business Process Outsourcing Customer Support Outsourcing teams;
- Experience in office administration or operational support functions;
- Experience in building or scaling HR and operational infrastructure from scratch;
- Strong organizational and multitasking skills with attention to detail;
- Proactivity responsibility and the ability to work autonomously without micro-management;
- Intermediate or higher English level (B1);
- Strong communication skills and business writing;
- Advanced MS Office user (Excel PowerPoint Word) experience with SharePoint MS Teams and the ability to learn additional tools;
- Readiness to work in the office.
What will your role look like
You will take on a dual role that includes HR management and office operations at our new Lviv location:
HR responsibilities:
- End-to-end employee lifecycle management: onboarding adaptation Learning and Development events offboarding;
- Customizing and implementing existing HR documentation policies and internal programs. You will receive all available company documentation policies and onboarding materials;
- Ensuring compliance with labor law and internal standards;
- Building engagement and retention programs supporting corporate values;
- Collaborating with internal recruiters and IT administrators;
- Organizing onboarding internal activities and team building;
- Supporting and evolving feedback culture and internal communication practices.
Office management responsibilities:
- Managing daily office operations in the Lviv office;
- Handling the procurement of necessary office supplies and equipment;
- Opening and closing the office maintaining order and productivity in the space;
- Communicating with local vendors and service providers;
- Ensuring a comfortable and efficient office environment for all team members.
We offer:
- Competitive salary according to your experience and role;
- 20 working days of paid vacation and paid sick leave;
- Schedule: 5/2 8-hour working day (40 hr per week);
- All official Ukrainian holidays are days off;
- Free English classes and access to paid courses or certifications;
- Psychological support (coach/therapist);
- Career development plan and mentoring;
- Workshops;
- Friendly professional team and a chance to shape the new office and local culture from day one.
Hiring process: HR Technical Interview PI testing Interview with Chief Operational Officer Interviewwith CEO
Wed love to hear from you!
Required Experience:
Manager
Employment Type
Full-Time
