Service Facilitator
Service Facilitator
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$ 90000 - 100000
1 Vacancy
Job Description
Want to make a difference to the lives of people with disabilities
Join CPL - Choice Passion Life and be part of an organisation that makes a difference in peoples lives every day!
CPL is a leading provider of disability support services in Queensland and Northern New South Wales. Wereon a mission to empower people with disabilities and older Australians to live the life they believe in creating an inclusive society and our dedicated team is committed to providing the very best support guidance and understanding to our clients.
Were seeking an experienced Service Facilitator to join our passionate team and help us deliver exceptional outcomes to our clients.
Your role will be to facilitate and administer the provision ofhigh-quality support servicesto clients with various disabilities in line with the individuals service plan and our organisational strategy.
Working out of our Fig Tree Pocket office this is a dynamic role where you will be working with clients and staff in Supported Independent Living Community Access and Support at Home as well as coaching and mentoring staff working collaboratively and proactively with clients and their family/decision makers and working collaboratively across teams to ensure the best possible customer service level is achieved.
What would I be doing each day
- Ensuring the provision of high-quality services and support to clients within NDIS regulatory & organisational guidelines.
- Daily management of rosters to ensure accuracy and to provide for timely claims for payment under the NDIS system.
- Assisting clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.
- Supervising coaching and mentoring of your Disability Support Worker team.
- Facilitating the effective communication and coordination between services staff and stakeholders providing support to a client.
- Being willing to be part of an ongoing back up On Call roster paid as per SCHADS award.
- Living the CPL Values: Be here Tune-in Speak-up Connect and Grow.
What would I need to be considered
- Experience managing disability support services complex supports needs and understanding of NDIS Plans.
- Commitment and drive for the highest level of customer service.
- Pro-active energetic approach to a dynamic ever-changing environment!
- Experience and skill in team supervision leading people to achieve.
- Highly effective interpersonal and communication skills.
- Able to work autonomously and collaboratively within teams.
- Well-developed administrative and financial management skills.
- Current C class drivers license and reliable transport.
- Current First Aid and CPR.
- Competency with Microsoft Office and computer systems.
- Blue card and NDIS worker screening clearance.
So why would I choose CPL
When you join our team you can benefit from the following:
- Tax-Free Savings:Increase your take-home pay by packaging up to $15900 of your annual salary tax-free.
- Leave Loading:Receive 17.5% leave loading when you take annual leave.
- Entertainment Expenses:Use up to $2650 of your pre-tax income for entertainment expenses such as meals and holiday accommodation.
- Grow Your Career Your Way: Were committed to your professional development. Share your ideas challenge the status quo and collaborate with our team.
- Take Care of Yourself and Your Community: We understand the importance of well-being. Thats why we offer generous leave benefits including annual leave personal leave compassionate leave and comprehensive paid parental leave.
- Employee Assistance Program:Access to free and confidential counselling services for you and your family members.
- Embrace Diversity Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected.
- A supportive and inclusive work environment.
Please review the attached position description for an overview of the role.
Applications close Wednesday 11 June 2025.
Employment Type
Full-Time
