Child Support Services Agent 4 -
Child Support Services Agent 4 -
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Job Alert
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USD 48040 - 48040
1 Vacancy
Job Description
Description
Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgias most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency independence and protect Georgias vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule unique training opportunities employee retirement plan 401(k) plan and 457 plan 13 paid holidays vacation & sick leave medical dental vision long/short-term care life insurance and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service.The Division of Child Support Services (DCSS)is a division within DHS that enhances the well-being of children by locating non-custodial parents establishing paternity and support orders enforcing and modifying support obligations and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the childs life.
DCSS is seeking candidates for the position of Child Support Services Agent 4. This position is based at the DCSS office located in Decatur DeKalb County GA.
JOIN OUR TEAM!!!
Job Description
Pay Grade: H
Under limited supervision establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal judicial and public organizations. Serves as lead Agent.Role and Responsibilities:
- Review and process all child support applications and payments
- Educate customers on child support processes outreach programs and self-service options
- Paternity Testing
- Settlement negotiations for support order amounts administrative actions and pending legal
- actions
- Resolve basic financial inquires and errors
- Initiate review and modification requests
- Resolve disputes and enforcement actions to avoid court intervention
- Displays excellent verbal written presentation and interpersonal communication skills required
- in working with customers and coworkers
- Ability to effectively communicate information with data clearly and concisely
- Proven experience in use of negotiation skills to influence others and conflict resolution
- Ability to remain calm and courteous under pressure
- Exceptional organizational skills with the ability to adapt to changing assignments and attention
- to detail
- Evidence of exceptional critical thinking skills good judgment and decision-making abilities
- Excellent time management skills and ability to multi-task and prioritize work
Minimum Qualifications
- High school diploma or GED ANDfour (4) years of direct job-related experience;
OR- One (1) year of experience at the lower level Child Support Svcs Agent 3 (SST062) or position equivalent.
Bachelors degree from an accredited college or university AND one (1) year customer service setting communicating information.
Three (3) years of experience in a customer service setting communicating information.
Two (2) years of experience required at the lower level Child Support Svcs Agent 3 (SST062) or position equivalent.
Additional Information
For more detailed information about the Georgia Department Human Services
Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA) email the request by the closing date of this announcement to: .
The candidate selected for this position may be subject to pre-employment drug screening education verification reference motor vehicle records and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree diploma licensure etc.
As an employee of DHS in the event of an identified emergency you may be required as a term and condition of employment to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
