Reservation Agent
Reservation Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responding to all Room Reservation Rate Offering and Hotel Information inquiries promptly and professionally via telephone fax and/or E-mail
- Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)
- Reserving hotel accommodations for guests in the Leisure Business Travel Convention/Association Corporate Meetings and Wholesale (FIT & IMM) market segments
- Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)
- Reviewing and update reservations interfacing between the CRS and PMS
- Ensuring reservation confirmations are issued promptly and accurately
- Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
- To monitor and track special promotions and communicate information to various operational departments
- To ensure all reports and confirmation letters are filed on a daily basis
To support other employees of the department in the daily activities of the department;
To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;
Understand and adhere to all departmental guidelines and policies;
To report any technical problems and necessary needs in the work process immediately to the direct manager;
Prepare and submit all reports directly to the manager during the period of duty;
Qualifications :
Your experience and skills include:
Guest focused personality is essential
Must posses Professional telephone tiquette and have an excellent command of the English Azerbaijani Russian languages
Experience in the relevant position (preferred)
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
