Reservation Agent
Reservation Agent
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Job Description
- Respond to customer enquiries and reservation requests via phone email and messages
- Assist guests in selecting the best options to suit their preferences and needs
- Accurately input and maintain reservation details in our system
- Inform guests about hotel services current promotions and special packages
- Modify or cancel reservations as required ensuring guest satisfaction
- Work closely with the Front Office and Sales teams to deliver seamless service
- Handle guest concerns or complaints in a courteous and solution-focused manner
- Keep accurate and organized records of customer interactions and bookings
- Follow company procedures and policies relating to reservations and payments
Qualifications :
- Excellent verbal and written communication skills with a friendly and empathetic demeanor
- Proficiency in reservation management systems and general computer skills
- Strong problem-solving abilities and attention to detail
- Demonstrated ability to multi-task and remain calm under pressure
- Cultural sensitivity and awareness with a customer-focused mindset
- Fluency in English required;
- In-depth knowledge of luxury hospitality standards and practices
- Flexibility to work various shifts as required
Additional Information :
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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