Salesforce Platform Owner

About Citco:

The market leader. The premier provider. The best in the business. At Citco weve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand push beyond the boundaries of our industry and shape its future. From working exclusively with hedge funds to serving all alternatives corporations and private clients our organization has grown immensely across asset classes and geographies. For us this progress is a pattern that well only maintain as we move forward always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a Salesforce Platform Owner at Citco you will be responsible for leading the development and optimization of our Salesforce platform to meet business needs and enhance customer experience. This role will be part of the growing client experience team and will work closely with stakeholders across the organization to gather requirements prioritize features and ensure the delivery of high-quality solutions. You will work closely with cross-functional teams including IT sales marketing and client service to drive the development and optimization of Salesforce platform capabilities that meet our business objectives.

Key Responsibilities:

• Platform Vision and Strategy: Develop and communicate a clear platform vision and roadmap for Salesforce solutions that align with Citcos business goals and client needs. Stay informed about industry trends and Salesforce innovations to drive continuous improvement.
• Stakeholder Collaboration: Collaborate with key stakeholders including sales marketing operations and IT teams to gather and analyze requirements. Translate business needs into actionable user stories and product features.
• Backlog Management: Prioritize and manage the product backlog ensuring that development efforts align with strategic priorities and deliver maximum value to the business.
• Development Oversight: Work closely with developers and technical teams to ensure the timely delivery of high-quality solutions. Provide guidance and support throughout the development lifecycle.
• User Experience: Champion user-centric design and ensure that Salesforce solutions provide an intuitive and seamless experience for end-users.
• Testing and Quality Assurance: Collaborate with quality assurance teams to ensure that all Salesforce implementations are thoroughly tested and meet business requirements.
• Training and Support: Develop training materials and provide ongoing support to users to maximize the adoption and effective use of Salesforce solutions.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure the success and impact of Salesforce initiatives.

Qualifications:

• Bachelors degree in Business Information Technology or a related field.
• Proven experience as a Salesforce Product Owner Product Manager Customer Success Manager Business Architect or in a similar role.
• Strong understanding of Salesforce products including Sales Cloud and Service Cloud are required. Additional understanding of Marketing Cloud Data Cloud CRM Analytics and Financial Services Cloud is desirable but not required.
• Experience in the financial services industry is highly desirable.
• Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams.
• Familiarity with Agile methodologies and experience working in a Scrum environment.
• Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder are highly desirable
• Demonstrated ability to manage complex projects and cross-functional teams in a fast-paced environment.
• Excellent analytical problem-solving and decision-making skills.
• Strong communication and interpersonal skills with the ability to influence and collaborate with stakeholders at all levels.

Salary Range: $160000 - 250000

Our Benefits:

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role experience skillset market conditions etc. Furthermore qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical dental and vision coverage short and long-term disability benefits a retirement savings plan tuition reimbursement mental health and wellness support parental leave and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength fostering innovation mutual respect and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you please let your recruiter know.

As an equal opportunity employer Citco adheres to making all employment and personnel decisions without discriminating based on race color creed religion sex physical disability mental disability age marital status sexual orientation citizenship status national or ethnic origin or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.