Attraction Supervisor - Eiffel Tower - Full Time (Paris LV)

JOB SUMMARY:

The Supervisor Eiffel Tower is responsible for the department operation of the Eiffel Tower. The Supervisor will consistently monitor the operation as a whole. This involves monitoring guest movement and employee interactions with guests.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Guest Experience & Operations Oversight
  • Ensure a safe courteous and engaging environment by upholding the principles of Safety Courtesy Show and Capacity.
  • Monitor daily operations of the Eiffel Tower Viewing Deck and respond to guest or system-related issues promptly.
  • Serve as a problem solver for guest interactions and support VIP or group guest experiences.
  • Collaborate with team members to deliver a seamless and exciting guest experience.
• Team Leadership & Support
  • Provide support across operational roles as needed to optimize efficiency and guest satisfaction.
  • Ensure timely breaks and lunches for shift employees.
  • Monitor and evaluate employee interactions with guests using established performance metrics.
  • Conduct performance evaluations and provide coaching including progressive discipline up to termination when necessary.
• Administrative & Compliance Responsibilities
  • Maintain accurate records related to guest throughput and ticket sales.
  • Process operational information and make informed business decisions.
  • Uphold company policies Code of Conduct and comply with all industry and gaming regulations.
  • Stay informed about property promotions programs and amenities.
• Staffing & Talent Management
  • Manage the hiring and termination process through the Oracle portal.
  • Initiate and close requisitions conduct interviews and make hiring decisions.
• Leadership Communication
  • Report directly to the Director and Assistant Director of Operations keeping them informed of any significant issues or developments.
• Work Schedule Flexibility
  • Must be available to work various shifts including holidays and weekends.

WHAT YOU WILL NEED

• Education & Experience
  • Must be 21 and over
  • Some college education requires at least two years of experience in a customer-facing role.
  • Prior supervisory experience in an amusement or attraction-based environment is preferred.
• Qualifications
  • Strong customer service orientation with a proactive approach to guest care and issue resolution.
  • Independent decision-making skills to enhance the guest experience.
  • Excellent interpersonal communication problem-solving and analytical abilities.
  • Effective time management and multitasking capabilities in a fast-paced environment.
  • Professional appearance in accordance with company standards.
  • Ability to respond to visual and auditory cues and maintain awareness in a high-volume setting.
  • Basic math proficiency; prior experience handling money is preferred.
  • Physical ability to move quickly stand for extended periods and lift to 35 lbs.
  • Must demonstrate integrity and uphold standards required in a regulated business environment.
  • English literacy and fluency required for safety and communication purposes.
• Work Environment
  • Exposure to varying weather conditions including heat cold and wind.
  • Required to stand for long durations during shifts.
  • Must wear the designated uniform as outlined in Eiffel Tower procedures.

ADDITIONAL REQUIREMENTS

• Physical Requirements
  • Ability to climb stairs stand and walk for extended periods.
  • Requires frequent walking bending and lifting.
  • Physical demands are representative of those necessary to perform essential job functions.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).