Cloud Operations Architect, ES - EMEA - South

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS AWS Enterprise Support Cloud Operations Architects support our customers creative and transformative spirit of innovation across all technologies - including Compute Storage Database Big Data Application-level Services Networking Serverless Deployment Security and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a Cloud Operations Architect you will help craft and execute strategies to drive our customers adoption and use of AWS services - including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Watch a short video about life as a Cloud Operations Architect here: Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Key job responsibilities
- Youll build solutions provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers understanding their business needs and technical challenges
- Using your technical acumen and customer obsession youll drive technical discussions regarding incidents trade-offs and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
- With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions metrics detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops training sessions etc.

Youll have plenty of opportunities to develop your technical consulting and leadership skills.
Youll work with talented cloud technologists and expand your knowledge of AWS products.
Youll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption We would love to hear from you.

A day in the life
The Cloud Operations Architect team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer from engineers to C-level executives. We enable the customer to focus on their mission rather than the undifferentiated heavy lifting. We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customers mission success via the AWS platform.

About the team
The Italian team is comprised of Cloud Operations Architects (TAMs) and Enterprise Support Managers (ESMs) who hail from various backgrounds. We seek a diverse talent pool with different technical backgrounds perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Our emphasis on serving customers and their specific needs allows tailoring the Enterprise Support product to best suit them.

- Fluency in Italian
- 3 years of technical engineering experience
- Experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Bachelors Degree in Computer Science/Math/related discipline required OR 5 years of equivalent work experience

- Meets/exceeds Amazons leadership principles requirements for this role
- Meets/exceeds Amazons functional/technical depth and complexity for this role
- 5 years of technical engineering experience
- Experience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Experience in Informational Technology operations
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills presenting to an audience containing one or more decision maker(s)
- Experience with cloud offerings

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