Workplace and Concierge Team Leader- Government Location

About Us:

With over 30 years experience Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.

About Auxus

Auxus is supported by over 33 years of property industry service experience as a member of the Glad Group.

The Auxus team hold an unrivalled expertise as of the total customer experience and work in partnership with tenants and building owners to deliver service excellence at every step of the journey.

At Auxus we take pride in Creating Lasting Impressions Every Day delivering excellence in customer service. Our clientsknow everything is taken careof effortlessly and with care.

The Team Leader is responsible for ensuring all allocated sites operate as per contractual requirements in relation to personnel training time management & attendance and escalating where breaches or gaps are identified to ensure a consistent and efficient level of service is delivered across all locations.

This role requires an excellent problem solver to not only solve complex issues but to foresee any potential issues and create a solution prior to business disruption.

The Role

We have an exciting opportunity for customer focused solution centric individuals to join our growing Concierge & Workplace Services team. The role offers a great balance of challenge responsibility and team engagement meaning you will work with your team to ensure the workplace tenancy and tenant needs are delivered each day whilst being hands on and involved in all allocated sites day to day operations. Key responsibilities include but are not limited to:

• Lead by example by displaying a hands-on style of management.
• Have a compassionate and understanding nature being considerate and welcoming visitors as they arrive to site.
• A real passion for people and service.
• Monitor team performance presentation and escalating issues that arise.
• A high degree of awareness of the space around you your job and where everything is and everyone is you know whos who.
• Ensure all concierge services are executed and delivered.
• Ensure all concierge and workplace services are correctly recorded and monitored.
• Ensure all WHS issues are reported in a timely manner.
• Liaising with the client on a daily basis regarding any necessary requests.
• High standard of personal grooming and presentation.
• Demonstrate a willingness to go above and beyond identifying new opportunities to improve the level of service being offered.
• Provide information and assistance to visitors tenants and the general public.
• Log action and monitor all service requests within the Building Management electronic database and ensure they are attended to promptly and satisfactorily.
• Manage all lost property by recording it in the register.
• Action all positive or negative customer feedback within 24hrs.
• Manage contractor sign in / inductions / keys.
• Ensure no unauthorized person gains access to the building including refusal of trolleys through the foyer.
• Ensure all couriers and trades staff enter the building via goods entrance. (Unless Building Managers have given approval to concierge)
• Locker and Key audits.
• Building inductions and site inductions.
• Being the first friendly face tenants and visitors of the building see.
• Endeavoring to remembering clients first names while greeting/interacting with them.

What You Bring to the Role

• You are people-centric you offer an emotional connection with others.
• You are committed to the well-being of others you anticipate needs and wants offering genuine warmth in all interactions.
• You are authentic in actions and conduct you demonstrate real empathy and respect in all interactions.
• You are confident and capable you reassure others that you know what to do.
• You are a people leader able to lead by example mentor and coach others. You set the standard for your site.
• You have an eye for detail and take pride in your own conduct
• Exceptional communication skills and a passion for customer service
• A willingness to go above and beyond.
• High level of staff leadership/ management skills
• Works well under pressure and uses strong interpersonal skills to influence positive interactions among the team
• High influence of client relationship management works in partnership and collaboration with key stakeholders
• Proactive nature able to foresee potential issues and resolve in a timely manner with limited affect to the business.
• Exceptional professionalism in the workplace
• Open minded and enthusiastic approach to the day
• Continuous contribution to improving the sites performance
• Understand and practise the importance of professional presentation

Our Culture and Benefits

• Ongoing training and development
• Career progression opportunities
• Exclusive access to our Reward Recognition and Benefits Program
• At Auxus we pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age cultural background sexual orientation gender identity and expression disability veteran status or anything else.

To be eligible for this role you will need to have full working rights in Australia (students welcome) a valid police check and a first aid certificate is preferable.

If this role excites you and you want to join our team please click apply and submit your resume.