Product Operations Specialist
Product Operations Specialist
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Job Description
About the Role:
Grade Level (for internal use):
09About the Role:
The Team:
The S&P Global Managed Corporate Actions (MCA) service is a best-in-class centralized source of validated corporate action announcements. Managed Corporate Actions provides a centralized source of validated corporate action data for nearly three million equities fixed income and structured securities across more than 170 countries and territories. As financial firms face a deluge of raw information on corporate actions the risks and costs associated with acquiring and managing this data is higher than ever. An investment decision based on poor data quality in terms of both accuracy and timeliness can have enormous ramifications with potential exposure running into the millions of dollars.
Managed Corporate Actions provides unlimited access to corporate action data and allows clients to view full details in real time including event-level data dates options terms and conditions and restrictions. Managed Corporate Actions offer access to a variety of data vendors through our platform allowing clients the flexibility to select the vendors they want to work with which can provide them further control over data costs. The Managed Corporate Actions team validates data through an intricate and precise process of consolidating researching and validating announcement information. Through this validation process we enhance vendor records and resolve conflicting information to provide clients with a single golden corporate action record.
Managed Corporate Actions drives to reduce operational risk and lower cost of ownership through the provision of shared industry services for buy side and sell side firms central banks regulators auditors and insurance companies.
- Great team environment with subject matter experts to help you continue to learn and grow within the role.
- Exposure to global markets and nuances that each provide.
- The ability to enhance processes to gain efficiency.
- Ability to grow within the product through the multiple avenues to help utilize skill sets and interests.
Responsibilities and Impact:
A Senior Analyst will be validating and approving complex corporate actions to ensure accuracy and that all relevant information is included in the event composite. The Managed Corporate Actions team provides our clients with complete accurate and timely events on their securities of interest to ensure proper calculations and processing to their beneficial holders and reduce the risk in balancing cash securities and collection of voluntary instructions.
The Senior Analyst will be responsible for reviewing corporate action announcements and conducting research to obtain details required to validate and complete announcements for publication of golden copy records to customers. Key functions include research and analysis to correctly validate the accuracy of announcement publication initiated by information received from suppliers. This involves leveraging knowledge and expertise to determine the correct sources for the most comprehensive information interfacing with agents vendors and clients to investigate scenarios that are often unique and require significant investigation to reach a correct answer. The analyst role involves substantial contact with clients who often request additional information and explanations from analysts around Markits decisions and guidance on how to handle and interpret specific corporate actions.
- Monitor work queues and dashboard against staff workload throughout the day to ensure that all work is addressed and completed to meet end of day SLAs
- Ensure quality control; review reports research and deliver feedback to teammates to improve quality of manually validated corporate actions through experience and subject knowledge
- Collaborate with local leadership to identify training needs among the team author training plans and documentation; deliver training to local team
- Review corporate action announcements and conducting research to obtain details required to validate and complete announcements for publication of composite records to customers
- Take an active role in creating managing and continuous improvement of workflow operating procedure and process for corporate action announcement.
- Create training plan for team members and lead execution of training and coaching to team members in daily work
- Conduct user acceptance testing and special projects in partnership with teammates in other locations and with local technology counterparts
- Respond to daily customer inquiries over email and the phone citing specific research providing guidance around interpretation explaining judgment calls and delivering system training
- Understand clients how they consume Managed Corporate Actions and strive to improve the service accordingly
- Ensure integrity of security reference data from clients and vendors and corporate actions data sourced from vendors
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $53084 to $82500. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.
In addition to base compensation this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.
What Were Looking For:
Basic Required Qualifications:
Education and experience
- 3-5 years of relevant experience in corporate action reference data or asset services
- Subject matter expert in security reference data and corporate actions across global markets in-depth understanding of corporate actions in global markets typical vendor and agent practices preferred
- Knowledge of ISO/Swift feeds required
- Strong research and data mining experience; proven ability to troubleshoot and think outside of the box
- Ability to partner with stakeholders across functions such as Product Management Operations Technology and Sales
- Advanced Excel and SQL preferred
- Degree preferably in Finance Economics or Business
Commercial awareness
- In-depth knowledge of securities industry equities and fixed income reference data and corporate actions
- Knowledge of financial markets and awareness of current global financial news
- Experience in Prime Brokerage Middle Office preferred
Personal impact
- High level of initiative and motivation
- Outstanding analytical research skills and desire to conduct research to support judgment and decisions
- Strong propensity to work under pressure handle multiple responsibilities requiring varied skillsets and meet tight deadlines
- Strong verbal written and presentation skills for interactions with prospects existing clients vendors and internal stakeholders across S&P Globals business units and global locations
- Ability to be highly vocal and interactive
Communication
- Strong verbal written and presentation skills for interactions with prospects existing clients vendors and internal stakeholders across S&P Globals business units and global locations
- Ability to be highly vocal and interactive
Teamwork
- Strong team player with experience collaborating across multi-functional business units and managing change
- Ability to work well both independently and as a member of a team
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
Include for roles that are bonus plan eligible including sales commission plans.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) PDMGDV202.1 - Middle Professional Tier I (EEO Job Group) SWP Priority Ratings - (Strategic Workforce Planning)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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