Senior Consultant, Marketing Operations
Senior Consultant, Marketing Operations
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Job Description
About SH/FT
Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology data & analytics business strategy and campaign operations to accelerate our clients businesses. We keep pace with change in modern marketing and technology in order to create both effective scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the worlds most influential martech platforms and are key partners to them and their clients.
Overview
As a Senior Consultant on the Marketing Operations team you will be responsible for the outstanding delivery of Marketing Ops and Technology based engagements. Youll have the opportunity to work with a team of experts to deliver end-to-end solutions focused on supporting our clients revenue growth. Youll partner with clients to understand their goals build trust and lay the foundation for a continued relationship.
Responsibilities
- Effectively own all aspects of Project Delivery including; client email communication consulting sessions client discovery providing recommendations & all executional work requiring little to no supervision.
- Implement enable and optimize clients technology ecosystems to facilitate revenue performance and execute against project deliverables.
- Lead enterprise level discovery meetings and discuss requirements with audiences such as Marketing Sales IT Operations and Executive Leadership from a perspective tailored to their objectives.
- Lead client-facing presentations to successfully communicate complex ideas advice and solutions
- Keep projects on track providing thorough and consistent internal and external communication regarding status of projects/initiatives next steps and potential blockers.
- Understand the requirements of each initiative within the engagement and seek out information needed for successful on-time delivery within budgeted hours.
- Deliver on multiple client projects simultaneously identifying problems synthesizing ideas and implementing solutions
- Train and empower client-side resources to take over our work and leverage frameworks that set them up for success
- Create and socialize documentation throughout the duration of each project.
- Maintain a strong working knowledge of current revenue marketing and sales operations trends.
- Identify and surface outcomes consistently throughout the course of an engagement leading to subsequent projects overages & retainer renewals.
- Mentor team members to support the continued development of team resources and the teams overall maturity growth.
- Established across the organization as a SME on one or more of our core technologies contributing often to help teammates learn solve problems and share knowledge.
- Deliver exceptional client engagements demonstrated through high NPS scores and repeat business.
Experience
- 5 years of experience in marketing operations and/or revenue operations roles in house or within an agency setting
- 5-7 years of tactical & strategic experience using Marketing Automation Technology such as Marketo Pardot or Hubspot as well as CRM tools such as Salesforce and a demonstrated understanding of how this technology is leveraged by marketing teams.
- Demonstrated experience creating marketing sales and/or revenue process improvements that align people process and technology and increase ROI
- Foundational understanding of Marketing/Sales Operations technologies strategies & best practices.
- Experience in leveraging marketing and sales technologies to collect and analyze data and report on funnel health attribution and effectively assess the ROI of demand gen efforts
- Excellent time management skills with the ability to multitask in a fast-paced environment
- Experience successfully working in fastpaced entrepreneurial environments with minimal oversight
- Desire and willingness to work in a collaborative innovative flexible and an Agile team-oriented environment.
- Previous consulting experience and Marketo/Adobe certification is a plus
Personal Characteristics
- Strong leadership skills
- Results oriented with the ability to balance business considerations
- Detail and solution oriented self-motivated and able to align professional development goals with business goals
- Phenomenal communication skills presentation verbal and written
- Strong analytical numerical and reasoning abilities
- Well-developed interpersonal skills. Ability to get along with diverse personalities and work well in a collaborative / team environment
- A self-starter who can prioritize workload and pick up projects with little guidance
- Confident self-motivated a quick learner and assertive.
- Comfortable with tight deadlines
Our Commitment to DEIB
We strive to champion diversity equity inclusion and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences perspectives and viewpoints of our people partners and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace.
At the core of our success is our culture and dedication to maintaining a positive work environment encouraging professional growth and promoting the health and well-being of our employees.
We do not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law.
We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
As required by law Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California Colorado Hawaii New York New Jersey or Washington. The salary range for these residents is $90000.00 to $118000.00. Salary is based on several factors including but not limited to role skillset relevant education level of experience certifications etc. In addition to base salary Shift Paradigm offers benefits such as medical dental vision STD/LTD Life/AD&D Flexible Paid Time Off and various other ancillary benefits and perks.
Required Experience:
Manager
Employment Type
Full-Time
