Store Manager

Studs is a category-defining ear piercing and earring brand named one of the 10 most innovative companies in retail for 2023 by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool fun and welcoming environment along with a wide earring assortmentall at an accessible price point.

*Please Note: The official title for this role will be Studio Manager*

Location: Madison WI Reports to: Northeast Regional Manager

Salary: $80000

The Studio Manager oversees all aspects of the Studio leading a high-performing team and ensuring a best-in-class experience for every Studs customer. Youll manage both the retail and piercing operations of the Studio driving revenue growth operational excellence and a strong team culture.

This is a hands-on leadership role for someone who is passionate about delivering results through people setting clear expectations coaching performance and cultivating an environment where customers and team members alike thrive. Youll be responsible for all aspects of studio performance from customer experience and compliance to scheduling and staffing and youll be the primary point of accountability for the Studios success.

Key Responsibilities:

Operational Excellence & Revenue

• Owns the Studios overall performance driving revenue growth and achieving sales plans
• Reviews and analyzes business reporting to identify opportunities and adjust strategies
• Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
• Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
• Maintains high operational standards ensuring compliance with piercing procedures health and safety protocols and inventory control practices
• Partners with Piercing Leadership to uphold technical standards training and best practices for Piercers in the Studio

Customer Experience

• Welcomes and educates customers on the unique Studs experience delivering exceptional service every time
• Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
• Monitors Studio reviews and customer feedback identifying and escalating trends to drive continuous improvement

Leadership & Team Development

• Builds develops and leads a service-driven team including an Assistant Studio Manager Studio Supervisors Sales Associates and Piercers partnering closely with Piercing Leadership to uphold technical standards and best practices
• Coaches and provides ongoing feedback to team members driving professional growth and accountability
• Creates a strong sense of belonging collaboration and trust across the Studio
• Navigates employee relations thoughtfully and in partnership with cross-functional teams
• Leads change management initiatives and helps the team adapt effectively to evolving priorities

Requirements:

• 2 years of management experience (e.g. Store Manager General Manager Studio Manager) in a customer-facing environment; experience with jewelry piercing or retail services a plus
• Proven success leading a team of 7 employees including specialized skill roles
• Available to work 40 hours per week across five shifts including weekdays and weekends (no overnights)
• Comfortable standing for extended periods (up to 8 hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health and safety protocols
• Strong operational and financial acumen with a track record of achieving business goals
• Brings a positive attitude ownership mindset and creative problem-solving approach
• Highly organized scrappy when needed and able to navigate dynamic change using available tools and resources

Benefits & Perks

• Comprehensive medical dental and vision insurance including $0 in-network mental health visits commuter benefits and 401k
• HSA (Health Savings Account) or FSA (Flexible Spending Account)
• Up to $100 of Monthly Lifestyle Spending Account for wellness-related expenses
• Additional mental health resources such as Talkspace and Ginger
• Gender affirmation support services EAP sessions and work/life resources
• Ample paid time off including three months of paid family leave for all full-time retail employees (biological adoptive and foster parents are all eligible) to support a healthy work/life balance
• 2 weeks paid sabbatical after four years of full-time service
• Ongoing learning & development opportunities for upward mobility performance reviews and consistent coaching to help you grow professionally
• Discounts on piercings and products (weve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance discounted tickets personal finance coaching healthy rewards and extended life insurance

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity inclusion and equal opportunity without regard to race color gender age creed sex religion national origin disability (physical or mental) marital status citizenship ancestry sexual orientation gender identity and gender expression or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process please e-mail

Click here for the Studs Privacy Notice for California Applicants.

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity inclusion and equal opportunity without regard to race color gender age creed sex religion national origin disability (physical or mental) marital status citizenship ancestry sexual orientation gender identity and gender expression or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process please fill out this form.

Click here for the Studs Privacy Notice for California Applicants.