Customer Service Manager Southern Europe and North West Africa
Customer Service Manager Southern Europe and North West Africa
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Job Description
Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
We are looking for a Customer Service Manager to develop the Customer Service team to meet present and future customer requirements.
The candidate will take care of the day-to-day activities in Local CS ensuring that the required resources competence and processes are in place to activate the current strategy as well as ensuring good cooperation with Sales and Central CS as well as all Specialist Centers and Desks.
The position reports to the Head of Customer Service.
Main responsibilities
Take an active part to implement current Wilhelmsen Ships Service (WSS) strategies in Local CS
To manage the day-to-day activities of the Local CS team ensure Local CS has the required capacity
To administrate the provision of professional support and advise to customers on the complete customer offer
To administrate business growth and commercial mindset in Local CS
Be part of the Sales Activity planning provide input to Sales and take active part of the Local CS contribution
Be an active member of the Sales team for the respective account portfolio
Develop and maintain a performance-based culture and an environment for efficient work processes through implementation of best practices streamlined processes and usage of appropriate IT tools etc
To recruit and manage staff according to company values and strategy direction
Responsible for performance assessment coaching training and development of Local CS
Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way
What we are looking for
Bachelor or similar degree in business related studies or at least 5 yearsofrelevant work experience
Good knowledgeand experience from the marine industry
Good team leadership skills with an ability to encourage high levels of performance & personaldevelopment
Good negotiating and conflict resolution skills
Strong interpersonal understanding with an awareness of different cultures within the customer baseteamand organization
Excellent verbal communication and presentation skills with the ability to communicate on alllevels
Results oriented and ability to set targets andtomonitorand driveperformanceof theteam
Fluentin English and French - both in writing andspeaking
. Knowledge of Spanish will be a plus
What We Offer
This role provides a challenging opportunity to join a global team with exciting possibilities for personal and professional development. Youll enhance your interpersonal skills through collaboration with colleagues from various cultures areas and business units.
What else we offer
Hybrid working arrangement (3 days in office/2 days remote)
Full time job
Office in Genoa Campi
Meal ticket
International company culture
Sounds Interesting
If you see yourself the right fit in this role please let us know why you are our new Customer Service Manager. You can apply online through our career portal by creating a Candidate Home account.
Do upload your CV complete with your expected salary and notice period.
Application Deadline: 30.06.2025
Wilhelmsen group is committed to equal employment opportunity. We celebrate our differences and encourage people of all backgrounds ethnicity genders and beliefs to apply.
#LI-POST
#WSSRequired Experience:
Manager
Employment Type
Full Time
