2025 Fall Student, Center Support Analyst

Please note:This posting is for a 4-month Student Fall 2025 placement with a start date of September 2025 and end-date of December 2025.

In order to be eligible for this 4-month Student position you must either:

• Be returning back to school after the work term end-date of December 2025; or
• If you are not returning back to school (i.e. are graduating in September/December 2025) but you require the work term as a mandatory component to in order to graduate successfully.

Please ensure that you meet these eligibility requirements before applying- candidates who apply but are found to be ineligible are not able to be considered.

What is the opportunity

The National Operations Group under CFM Strategy & Enablement is responsible for ensuring an optimal partner support experience effectively contributing to the business by supporting day-to-day operational activities. Delivering superior client experience every time demonstrating appropriate sense of urgency in daily activities while working taking a collaborative approach. The student will work collaboratively within the NOG team to gather operational information document data and share with support teams ensuring a clear presentation of information. Takes full accountability for quality and accuracy of information tasks and activities ensuring a balanced focus on client experience efficiency and effectiveness and operational risk and compliance.

What will you do

• Assist with premises relocation in Montreal including coordinating and organizing the move preparing documentation and ensuring a smooth transition for our teams.
• Assist National Operations Group CFM with day-to-day premises operations which would include Technology troubleshooting as required for the Centres. Liaises with other appropriate functional departments to minimize fulfillment disruption and service commitment standards.
• Support execution of Employee Engagement activities including organizing and executing of small to large employee engagement events as needed
• Co-ordinates technology including retrieval and peripheral requirements for onsite as well as a remote office.
• Accurate and timely documentation/tracking related to assets peripherals and other daily activities for all lines of business.
• Assists in the continuity of completing requests and associated SLAs during vacations/leaves.
• Creates work orders immediately for maintenance identified tracked and follow-up to ensure completion promptly.
• Assists in managing and maintaining office equipment inventory for the applicable Centres and identifies opportunities for cost savings cost avoidance and operational efficiencies.
• Assists the NOG team in the setup for employees internal moves and projects/renovations that are completed within the center as applicable.
• Provides support and assistance to the Centers in the day-to-day premise operation and equipment requirements.
• Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.
• This role assists with technology including retrieval and peripheral requirements for onsite as well as a remote office.
• Assists in the management of premises/remote office issues and challenges ensuring quick resolution where possible having minimal impact on client experience and related strategies

What do you need to succeed

Must-have:

• Strong written skills and an ability to articulate a vision or define a process accurately
• Strong competencies in collaboration time management and communications
• Detail oriented with strong organizational skills and the ability to multi-task
• Ability to grasp information quickly with a high attention to detail.
• Motivation and a strong desire to learn
• Experience with Microsoft Office (Word Excel PowerPoint & Outlook)
• Creativity and curiosity
• Bilingualism (English and French) required as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:

• Experience with RBC Systems My Procurement My Marketplace MyServices ServiceNow etc.
• Experience with RBC Connect
• Experienced with event coordination and execution

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual. In this role you will also:

• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic agile collaborative progressive and high performing culture
• Opportunities to do challenging work and make a difference
• Gain insights and build relationships to inform your career journey

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.