ETIC, IT Support Engineer-Associate
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
TechnologySpecialism
IFS - Information Technology (IT)Management Level
AssociateJob Description & Summary
Job Responsibilities:
Install and configure laptops to support the onboarding process of the new employees.
Handle the on-boarding process in terms of delivering IT equipment collecting relevant documentation and giving IT induction when required.
Provide IT support for all related issues in domains of hardware (laptops Printers smartphones (iPhoneAndroid) and software (Windows 10 Google Suite and in-house applications).
Provide remote or on-site IT support for ETIC staff;
Perform IT assets management activities in terms of registration assignment and recycling of IT assets over the relevant systems.
Provide on site support for meeting rooms and video conferences.
Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably and IT requests are being handled through the right channels;
Work with firmwide IT teams to assess technical and operational requirements of business solutions and implement / test system solutions;
Responsible for the efficient and effective delivery of quality IT service to ETIC staff;
What we are looking for:
0-1 year of experience in IT Support role;
Immediate Hire
A self-motivated fast learner who can demonstrate initiative and adaptability to a dynamic environment;
Ability to work in a team environment with a professional and enthusiastic attitude;
Android IOS apps experience Networking/Computer Science background;
CCNA MCSA knowledge is preferable;
ITIL Foundation Certification is a plus;
Good oral and written communication and interpersonal skills;
Proficiency in English;
Additional application instructions
Work style: On-Site
Location: New Cairo - CFC
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Object-Oriented Programming (OOP) Optimism Scripting Languages Security Protocol Analysis 6 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
YesGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
