Customer Service Coordinator
Customer Service Coordinator
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1 Vacancy
Job Description
WSETs purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines spirits beer and sake.
We are the worlds leading provider of qualifications in wines spirits and sake delivering over 140000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).
The successful applicant will contribute to a culture of integrity empowerment dynamism and inclusivity within WSET.
Are you passionate about delivering outstanding customer service and keen to work in a dynamic global environment WSET the worlds leading provider of drinks education is looking for a dedicated Customer Service Coordinator to join our Customer Service team.
This is an exciting opportunity to be at the heart of our missionsupporting individuals and organisations around the world on their learning journey in wines spirits sake and beer.
About the Role
As a Customer Service Coordinator youll play a key role in providing consistently high levels of support to WSET customers. Youll be responsible for resolving enquiries via a range of channels ensuring we meet or exceed KPIs and SLAs. Youll also contribute to a culture of continuous improvement championing customer service excellence across the business.
This role requires a team player with a problem-solving mindset who can engage effectively with colleagues across departments and represent WSETs core values: integrity trust empowerment inspiration dynamism and inclusivity.
Key Responsibilities
- Take ownership of customer enquiries across multiple channels delivering timely and accurate resolutions.
- Proactively learn about WSETs internal processes and tools to ensure efficient service delivery.
- Contribute to a high-performing customer-focused team culture through role-modelling and collaboration.
- Support the Customer Service Manager in improving systems tools and resources.
- Act as a champion for customer service best practices across the organisation.
- Support wider team and business objectives as required evolving with the needs of the team.
What Were Looking For
Essential Criteria
- Experience in high-paced customer service environments handling a range of enquiry types via email phone webchat etc.
- Proven ability to meet performance targets and objectives.
- Strong collaboration skills and a creative approach to problem-solving.
- Excellent communication skillsboth written and verbalin English.
Desirable Criteria
- Experience using query or case management software.
- Customer service-related qualifications or equivalent experience.
- Proficiency in additional languages relevant to our global customer base.
Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party.
NB - If you currently work for one of WSETs APPs you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a self-employed or employed capacity and would like to discuss your eligibility please contact the hiring manager.
Location: Remote
Available to Applicants in Delaware California Connecticut Florida Georgia Illinois Kansas Massachusetts Maryland North Carolina New Jersey Nevada New York Ohio Pennsylvania Texas Virginia Washington and Wisconsin.
USA Benefits
WSET Americas offers a comprehensive benefits package to support our employees subject to elections and eligibility. Some key highlights of our benefits package include:
- Competitive PTO and Holiday Schedules
- Competitive Health Benefits including Medical Dental Vision and Employee Assistance Program (EAP)
- Bonus Eligibility
- Retirement Savings
US Applicants Only:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL:
While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel crouch and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception peripheral vision and ability to adjust and focus.
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned at any time.
Employment Type
Full Time
