Customer Service Manager
Customer Service Manager
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$ 75000 - 120000
1 Vacancy
Job Description
Build Your Career as an Aftermarket Parts Manager in a Growing Company
Join ProMach and shine. Whether youre creative strategic persuasive or mechanically inclined theres a place for you here. Be a problem-solver a futurist - whatever drives you.
At ProMach youll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And well be proud to have you on the journey.
Do we have your attention Keep reading.
Brenton based in Alexandria MN is a leading manufacturer of case packers palletizers shrink-wrapping machines and complete End of Line packaging systems for the food & beverage and consumer packaged goods markets. Brenton is a division of Pro Mach a leading provider of integrated packaging and processing solutions for over 20000 customers worldwide. Through multiple brands Pro Mach provides product packaging and processing equipment PMMI-certified training installation parts and service for primary and secondary packaging flexible packaging end-of-line packaging and identification and tracking. For more information on Pro Machs brands visit.
Are you passionate about this work
This Customer Service Manager will oversee the day to day activities of the Aftermarket Parts team and their performance by being directly responsible for:
- Team Leadership and Supervision - Hiring training coaching and evaluating team members to ensure high performance productivity and compliance with company policies.
- Customer Service Standards-Enhancing a world class customer centric service throughout the team.
- Sales and Revenue Goals-Driving aftermarket parts sales to meet or exceed established revenue and margin targets ensuring parts pricing is in alignment with overall business goals and expectations.
- Process Improvement-Identifying and implementing improvements in workflow processes and divisional and corporate strategic initiatives.
- Reporting and Analytics- Monitoring key performance indicators (KPIs) analyzing customer and component trends and creating action from that data to drive targeted growth. PDCA and problem-solving methodology is critical for success.
Additional Responsibilities:
- Ensuring efficient and accurate use of business systems acting as the subject matter expert and primary trainer for team members.
- Backfilling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity.
- Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively.
- Traveling as required (0-10%) for training meetings or supplier/customer visits.
- Performing other duties as assigned by the manager.
Whats in it for you
Theres no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.
In addition to growth opportunities as a ProMach employee you receive more than just a paycheck. Total compensation includes your base salary comprehensive medical/dental programs as well as life insurance a generous paid time off program and a retirement savings plan with a company match. And because we understand the importance of feeling protected there is no waiting period for benefits you are eligible on your first day of employment!
Base Salary Range: $75000 - $120000/year
If this sounds like you we want to connect!
- Four-year degree in Sales Engineering or Business is highly desired.
- Five years of experience in customer service.
- Proven track record of developing and leading a team.
- Proven track record of exceeding business goals and metrics.
- Ability to professionally represent the company via physical written and oral communication.
- Must possess top-level business management interpersonal and facilitation skills.
- Proficient Computer Skills; Salesforce ERP (Syteline) AutoCAD Microsoft Office Applications.
We have the rewards opportunities and market strength of a large organization combined with the entrepreneurial culture of a small fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
Curious about life at ProMach & BrentonFollow us onLinkedInTwitter andInstagram!
More career opportunities to consider!
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify the employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
#BRENT
Required Experience:
Manager
Employment Type
Full-Time
