Job Description
Lead and oversee the end-to-end process of onboarding and implementing new business accounts ensuring a smooth transition and alignment with company standards.
Provide support to Program and Project Managers across both internal and external customer projects assisting in the planning execution and delivery of key initiatives.
Develop detailed project plans including Gantt charts and flow diagrams to outline timelines milestones and key deliverables.
Design write and refine Standard Operating Procedures (SOPs) to ensure consistency and operational efficiency across business functions.
Conduct training sessions for local branch offices to ensure seamless adoption of new processes systems and tools.
Organize and lead key progress meetings providing timely updates to project stakeholders on implementation status risks and milestones.
Develop and implement automated reporting solutions to streamline data collection analysis and decision-making processes.
Enhance and deploy of Electronic Data Interchange (EDI) systems ensuring alignment with business needs and IT infrastructure.
Collaborate with the IT department to manage and execute new EDI implementations ensuring integration with existing systems and processes.
Identify opportunities for process optimization working closely with cross-functional teams to design and implement enhancements.
Review and provide feedback on work instructions (WIs) created by other account teams to ensure alignment with best practices and operational standards.
Provide business insights and consultation to Regional IT teams supporting the alignment of IT solutions with business goals and requirements.
Any other ad-hoc duties as assigned by the Management/Manager from time to time.
Job Requirements
At least 2 years experience in the freight forwarding/logistics industry with college or university with majors in relevant fields.
Air/Ocean Freight experience is a plus.
Proficient in Microsoft Excel Teams Word PowerPoint
Able to learn new systems and software quickly
Experience in at least one aspect of freight forwarding Operations. Export or Import Preferable if experienced in both.
Detail oriented and able to manage their own schedule well.
Has good time management
Strong Team player
Responsible and able to work remotely to deliver key tasks completed on time
Good interpersonal skills
Good command of Written and Spoken English. Proficiency in other languages are a bonus
Mon to Fri 8.30am - 6pm