Customer Service Specialist - Salesforce (Max $30/hr W2)
Customer Service Specialist - Salesforce (Max $30/hr W2)
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Salary Not Disclosed
1 Vacancy
Job Description
CSRs that have worked here before as contractor but will consider strong CSR experience using Salesforce with excellent research analysis and problem-solving details strong attention to detail and stellar communication skills both written and verbal showcasing a sense of empathy etc. Ideal candidate will have a positive can-do attitude and the ability to roll with the punches. There is a great deal of volume and complexity to the cases so seek a top-notch person.
Qualifications:
Associate or bachelors degree
2 years of experience in customer service case management or a related field.
Strong problem-solving and conflict-resolution skills.
Excellent verbal and written communication abilities.
Proficiency with CRM systems (e.g. Salesforce Zendesk) and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.
Empathy patience and a customer-first mindset.
Preferred Qualifications:
Proficiency in case management or ticketing systems.
Background in the education sector or experience with education management organizations.
Knowledge or experience in cybersecurity practices and principles.
Key Responsibilities:
Manage a portfolio of customer service cases from initiation to resolution.
Serve as the primary point of contact for escalated customer issues.
Investigate and analyze customer concerns coordinating with internal teams to provide timely and effective solutions.
Document all case activities and communications in the CRM system.
Monitor case progress and follow up with customers to ensure satisfaction.
Identify trends in customer issues and recommend process improvements.
Maintain a deep understanding of company products services and policies.
Ensure compliance with company standards and regulatory requirements.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
