Senior Technical Content Developer

Get to Know the team 

The Technical Learning team is a high performing team of passionate fun-loving and hardworking individuals with varied backgrounds. We have come together to enrich and increase individual and organization productivity and transform the Grab engineering culture through knowledge management engagement and training. 

Our mission is to empower Tech Grabbers to succeed in their roles by being a center of excellence through a centralized platform for technical documentation and self-help learning developing an engagingly robust onboarding and enablement experience for our engineers.

Were also exploring the use of AI-driven tools and automation to enhance learning experiences improve documentation workflows and scale knowledge sharing across the organization.

Get to Know the Role

The Technical Learning team is a high performing team of passionate fun-loving and hardworking individuals with varied backgrounds. We have come together to enrich and increase individual and organization productivity and transform the Grab engineering culture through knowledge management engagement and training. 

Our mission is to empower Tech Grabbers to succeed in their roles by being a center of excellence through a centralized platform for technical documentation and self-help learning developing an engagingly robust onboarding and enablement experience for our engineers.

Were also exploring the use of AI-driven tools and automation to enhance learning experiences improve documentation workflows and scale knowledge sharing across the organization.

Were looking for a Senior Technical Content Developer who is passionate about learning and communicating complex ideas in clear concise and accurate ways. In this role youll be a key driver in shaping Grabs knowledge management culture across technical teamsspanning both platform and service domainswith a strong focus on engineering excellence onboarding and impactful documentation initiatives.

Youll collaborate with engineers product managers and other stakeholders to drive high-quality scalable documentation and training programs that impact hundreds of engineers across the organization.

The Critical Tasks You Will Perform

• Own and manage end-to-end documentation efforts across technical teams with a focus on Documentation as Code.

• Lead the strategy development and continuous improvement of technical documentation internal knowledge sharing and on-demand learning programs.

• Collaborate closely with engineering and platform teams to produce clear concise and technically accurate documentation on topics such as stability scalability resiliency on-call operations and incident management.

• Participate in documentation planning with product and engineering teams and help integrate documentation into broader product and engineering workflows.

• Champion a strong documentation and learning culture within engineering by identifying gaps pain points and opportunities to deliver meaningful scalable content.

• Define and uphold content standards style guides and templates that empower engineers to be better communicators.

• Create sample code onboarding guides and training materials to support internal adoption and self-service learning.

• Review test and refine documentation created by othersensuring it meets high standards for quality and usability.

• Help elevate Grabs technical brand by curating and publishing blogs and knowledge articles internally and externally.

• Explore and apply AI-powered tools and techniques to improve content creation personalization and discoverability.

• Mentor and support fellow technical content developers fostering growth across the team.

Qualifications :

What Essential Skills You Will Need

• 6 years of experience in technical writing developer documentation content strategy or similar roles.

• A strong grasp of information architecture and the ability to craft content that meets users where they are.

• Experience working closely with engineering teams to research test and document technical features and concepts.

• Experience with Documentation as Code workflows and tools (e.g. Markdown Git-based doc systems CI/CD).

• Solid knowledge of software development lifecycle (SDLC) modern infrastructure Git microservices or related technologies.

• A self-starter mindset with the ability to thrive in fast-paced ambiguous environments.

• A track record of cross-functional collaboration across engineering product design and enablement teams.

• Excellent communication editing and proofreading skills with an eye for detail and consistency.

• Passion for continuous learning developer enablement and knowledge-sharing initiatives.

• Strong sense of empathy curiosity and a problem-solving attitude.

• A forward-thinking approach to leveraging AI in technical writing and learningwhether through content automation intelligent search or documentation assistants.

Nice-to-Haves

• Experience with Hugo/Docsy or Docusaurus

• Hands-on experience creating developer-facing documentation or API reference materials.

• Familiarity with employee onboarding developer training or enablement programs.

• Knowledge of cloud computing distributed systems or microservices architecture.

• Bonus points if you have experience in technical marketing graphic design or video editing.

Additional Information :

Our Commitment

We recognize that with these individual attributes come different workplace challenges and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Remote Work :

No

Employment Type :

Full-time