Ancillary Services Associate

The Ancillary Services Associate is a key contributor on our Ancillary Services team to successfully onboard physician practices to Privias physician office lab (POL) and other ancillary offerings. This individual will also be responsible for supporting a cluster of care centers ancillary services needs to drive overall results.

• Work closely with the Ancillary Services team to identify opportunities to drive ordering and collection workflow improvements at our care centers
• Collaborate with vendor partner(s) and various internal PMG departments to optimize care center workflows
• Utilize performance reports to identify and optimize workflows to drive revenue growth
• Monitor performance against key objectives strategic plans
• Engage Operations team in Care Center conversions.
• Proactively monitor and support Care Centers to ensure timely service and issue resolution.
• Work collaboratively with Customer Service to triage and manage issues from Care Centers.
• Train physicians providers and office staff on processes and technologies.
• Perform basic analytics functions as necessary.
• Assist team members with ad-hoc projects analytics and support.
• Demonstrate strategic thinking skills and assess situations carefully; delivering clear recommendations
• Provide best-in-class customer service to physician practices to ensure issues are resolved and clients are satisfied.
• Ensure that operations are conducted in accordance with applicable accreditation statutory and regulatory requirements.
• Other duties as assigned.

Qualifications :

• Bachelors degree preferred.
• 2 years of previous healthcare experience required; working with physicians and medical groups or phlebotomy is preferred
• Athena EMR experience preferred
• Experience using Google Suite tools preferred
• Strong critical thinking skills
• Must be familiar and proficient in the use of software (e.g. EMR systems Laboratory Information System (LIS) CRM Microsoft Office or equivalent etc.).
• Comfort in functioning independently and autonomously.
• Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service.
• Appropriately communicate with leadership.
• Must comply with HIPAA rules and regulations.
• Skilled in establishing and maintaining effective working relationships with providers management clients and staff in order to get buy-in to decisions
• Expresses ideas clearly and effectively motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Uses a customer-focused approach in dealing with conflict and resolution of problems

The salary range for this role is $58000 to $65000 in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs). This role is also eligible for an annual bonus targeted at 10%.The base pay offered will be determined based on relevant factors such as experience education and geographic location.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only not applicable for onsite/in office work):

In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.  

Remote Work :

No

Employment Type :

Full-time