Program Director (Rita da Cascia)

Catholic Charities Rita da Cascia Community provides intensive case management for formerly homeless or marginally housed multiply diagnosed participants living with chronic physical/mental health issues or domestic violence. The program consists of up to 120 clients and their families. Participants live at one of the two program sites or at scattered sites throughout San Francisco. The Program Director plans and directs all aspects of the program is responsible for maintaining program and fiscal operations in accordance with contract philosophies and Catholic Charities CYO Policies.

Under general supervision from the Associate Deputy Director manage day-to-day activities across sites ensuring alignment with agency philosophies and contractual obligations. These responsibilities include but are not limited to: develop and maintain policies procedures and service standards; create and monitor budgets ensure fiscal accountability; determine program service levels and enhancements; supervise support and evaluate staff performance and development; partner with local agencies and community organizations to coordinate care and support client success

• Monitors and directs day to day operations for the Rita da Cascia (RDC) program in compliance with Catholic Charities policies and procedures and requirements including direct coordination with contractors when appropriate.

Complete all reports to contractors funders and facilitate related audits focus groups etc. monthly quarterly and annually.

Oversee technology systems and supervise coordination of all data management systems- logic model /toc coordination ARIES HCC Care Connect CARES Carbon ONE System UKG etc.

Complete billing coding and submissions to accounts payable.

Coordinate payroll approval and completion.

Supervisory Responsibility - Plan organize direct and guide the activities of team members.

Participate in hiring training and performance evaluations.

Monitor and administer a variety of contracts and agreements.

• Prepare and update monthly reports and maintain a record keeping system for regulatory agencies and funder reports.

• Monitor and prepare program budget.
• Services include but are not limited to: intake assessments case management crisis intervention counseling and support services information and referral budget development issuing of vouchers and coordination of services so the immediate needs of the clients are addressed.
• Maintain continuity of services by coordinating with new and existing service providers.
• Develop and maintain positive professional relationships with collaborative service providers funders and communities that will meet the changing needs of client population.
• Assist clients in accessing appropriate resources and take appropriate actions relative to housing stability.
• Maintain close communication with other service providers involved with each client.
• Design and implement program activities for all program participants.
• Participate in related program organization and community meetings as assigned.
• Maintain proper client and program documentation.
• Represent the program and organization at outside meetings as needed.
• Personal cellphone use required for Multifactor Authorization.

• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Masters degree in social work or similar field preferred or five years related experience.
• Experience working with homeless population.
• Experience navigating the Bay Area housing market

• 3 to 5 years experience managing programs

• Experience working with families and homeless population

Knowledge Skills & Abilities:

• BILINGUAL IN MANDARIN/CANTONESE or SPANISH preferred.
• Knowledge of San Francisco County social services networks.
• Knowledge of Bay Area HIV services.
• Strong coordination skills.
• Knowledge of community resources for population.
• Strong knowledge of substance abuse and mental health issues and treatment models including Harm Reduction trauma informed care.
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
• Good written and verbal communication skills.
• Ability to prioritize tasks with strong organizational skills.
• Ability to design systems and processes to track data and monitor progress.
• Functional knowledge of Microsoft Office Products.
• Knowledge of mandatory reporting requirements for people working with aging adults and children.
• Knowledge of issues facing homeless individuals.
• Achievement oriented and client focused.
• Cultivates teamwork and cooperation.

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Prior to the First Day of Employment:

Fingerprinting

Clearance: Required

TB Screening -

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• May serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Intermittent bending standing stooping kneeling reaching twisting and walking.
• Intermittent lifting pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self- harm and violence.

• Active work environment in office setting clients homes meetings and one on one client appointments

• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Director