Lead Associate - Transactional Quality - Quality - REF72028Q_
Lead Associate - Transactional Quality - Quality - REF72028Q_
Posted on :
31-05-2025
Employer Active
1 Vacancy
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Job Description
- Complete Daily Quality checks as per the process requirement
- Provides on time Feedback to the agents for the errors identified
- Conduct Customer comeback analysis for all the errors received from the clients
- To meet the monthly sampling numbers as per the defined target
- Complete the feedback targets as specified in the QSD
- Contribute brainwave ideas to improve the process
- Complete the WB Role Roadmap within the stipulated time
- Prepare all team and client related reports for Quality
- Complete RCA for all the errors identified
- Ensure the QA process adheres to ISO guidelines
- Identify the improvement areas for staff and share it with the AM- Quality
- Communication with clients on a periodic basis
- Complete the Calibration exercise on a periodic basis as defined
- Create Error analysis/RCA Report within the defined timeline
- Attend all the development and quality trainings that are identified for a QA
- Help operations in identifying the training needs for the ops associates
- Drive projects and be part of the projects that are identified in the team
Qualifications :
Bachelors in Commerce or Arts
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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