Technical Support Engineer
Technical Support Engineer
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Job Description
Location:
Krakow Lesser Poland PolandJob ID:
R0094602Date Posted:
Company Name:
HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
To strengthen the Customer Experience team we are looking for a Technical Support Engineer to join our Enterprise Asset Performance Management group with demonstrated experience in supporting enterprise software applications.
You will be responsible for the technical support and account management of key European clients working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries while managing through to resolution.
We are looking for an individual with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service analytic and account management skills along with understanding of EAM applications.
How youll make an impact
- Tracking and taking ownership of customer issues/queries and managing through to resolution
- Researching and troubleshooting software issues and providing prompt and accurate customer feedback
- Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally
- Organise regular customer meetings and provide status updates to internal and external stakeholders
- Manage and own all aspects of customer success while maintaining a holistic view of customer satisfaction
Your background
- Proven experience working in a Technical Support Engineer or similar role supporting enterprise software solutions.
- Experience of aspects of asset management maintenance and work management in asset intensive industries; specifically power generation and transmission utilities transportation mining or public infrastructure. Desirable but not essential.
- Excellent verbal and written communication skills in English.
- Strong account management.
- Ability to provide an outstanding customer experience for their clients.
- Self-motivated and adaptable.
More about us
We pride ourselves on offering a holistic range of competitive benefits to support your financial physical and mental wellbeing and personal development. We want you to truly thrive with us in work and out.
We can provide more information during the recruitment process.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Employment Type
Full-Time
