Service Coordinator
Service Coordinator
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Job Description
At Modus Projects we excel in delivering high-quality commercial construction fit-out and facilities maintenance services across Australia. Our commitment to quality efficiency and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience Modus offers a rewarding place to develop your career whether you are starting out or an experienced professional.
THE OPPORTUNITY
We have an exciting opportunity for a highly motivated Service Coordinatorto join our WA team based in ourBalcattaoffice. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment you will be responsible for the management coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus.
Key Responsibilities
- Coordinate and manage the delivery of facilities maintenance services for one of our well known commercial clients
- Manage facilities maintenance services which encompasses HVAC electrical plumbing carpentry ad hoc support and all related admin services
- Monitor control and manage work orders and job requests to meet customer expectations and internal KPIs
- Respond to reported maintenance issues and coordinate efficient and effective responses
- Build effective working relationships with our regular contractors and Modus technicians
- Maintain strong customer relationships through regular meetings and communications
- Receive and manage incoming calls accordingly
- Maintain and manage accurate data in the Modus database; TSM
- Compile client reports and distribute to key stakeholders
Skills and Experience
- Proven experience in a similar role within facilities maintenance property real estate logistics or similar
- Strong knowledge of facilities services maintenance processes and best practices
- Exceptional communication skills with the ability to foster positive client relationships
- Outstanding organisational and time management abilities with the capacity to manage multiple tasks effectively.
- Friendly and sociable personality
- Quick learner
- Keen attention to detail and a commitment to maintaining high standards of service delivery.
- Intermediate computer skills (MS Word MS Excel)
- Proven experience meeting & exceeding KPIs
Why Modus
- Generous Remuneration -Competitive salary annual reviews extensive referral bonus scheme.
- Job Security -A long-term career opportunity with ongoing training upskilling and professional development. Think study leave options structured L&D programs and mentorship opportunities with experienced leaders from the industry.
- Supportive Team Culture -Be part of a hardworking inclusive team that values fun teamwork and high performance supported by experienced management. Enjoy birthday leave loyalty leave well-being incentives and access our EAP Programs.
- Family Focused -Enjoy flexible work options paid parental leave fertility leave baby bucks kids sports vouchers and family days.
Required Experience:
Senior IC
Employment Type
Full-Time
