Home Lending Account Specialist I Bilingual English and Spanish Required
Home Lending Account Specialist I Bilingual English and Spanish Required
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Job Description
At JPMorganChase youll be at the forefront of delivering exceptional customer service where each day presents the same opportunities to make a meaningful difference. Youll engage in creative and exciting work consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine your role remains dynamic and impactful enabling you to build strong relationships and contribute to our business success.
As a Home Lending Account Specialist within the Chase brand you will be responsible for providing exceptional service by managing incoming calls from customers inquiring about their mortgage accounts. Being the primary point of contact you will be thoroughly trained in the product to address any questions our customers might have from simple payment inquiries to more complex issues such as escrow. You will collaborate with internal specialists to ensure our customers have access to experts for further assistance if needed. As a representative of the Chase brand you will strive to deliver exceptional client service by assisting our customers throughout their mortgage needs offering options and finding the right solutions. Our team members are dynamic proactive adaptable to change maintain a positive attitude continuously develop their skills and contribute to achieving the organizations broader objectives.
JobResponsibilities
- Own the customer experience from start to finish while treating customers with respect and displaying empathy
- Inspires customer confidence through business knowledge reliability and making appropriate decisions on behalf of our customers quickly and effectively
- Balance the competing responsibilities and goals of a metrics-driven environment
- Demonstrate resiliency and extreme adaptability in a fast-paced environment
- Navigate multiple technologies while staying engaged with our customers
- Document customer account activities thoroughly and concisely
- Demonstrates personal excellence including punctuality reliability integrity and accountability
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Leverages business knowledge tools and resources to deliver results that meet all Regulatory Compliance quality standards and departmental practices
- Maintain the highest standards of honesty fairness and be exposed to confidential information
- Effectively prioritize work critical thinking and exercise independent judgement to ensure efficiency
Required Qualifications Capabilities and Skills
- Reading and speaking in both Spanish and English fluently is required for this role
- High School diploma/GED required
- Minimum of one-two year of customer interaction or customer support either by phone or face-to-face
- Must be willing to work in an environment that requires 100% high volume phone-based customer interaction
- Detail oriented with exceptional communication interpersonal and problem solving skills
- Proven ability to work effectively in a fast-paced environment
- Ability to think strategically understand the business objectivesand translate them into actionable items
- Strong desire to learn and become better educated in the mortgage industry
- Demonstrated ability to work independently and as a member of a high performing team
- Maintain the highest standards of honesty fairness and be exposed to confidential information
- Intermediateanalytical computer and research skills
Work Schedules:
This is a hybrid (3 days in office / 2 days remote) role located in schedules: Monday - Saturday 7:00 AM - 7:00 PM. Specific information will be provided by the hiring manager and subject to change based on business needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
