Site Manager
Site Manager
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Job Description
Summary
The Site Manager will oversee daily operations in copy print and mail as well as hospitality and reception.
The hiring manager is primarily looking for someone with strong customer service skills and experience in a customer-facing role. .
A strong candidate will have legal experience and understand the dynamics of a legal environment as well.
The mail and print elements of this role are trainable.
Candidates should be able to lift up to 50 pounds.
Parking is not provided.
There is a lot 3 blocks away that charges $60.00/month and there is a train and bus system as well.
The manager has determined the pay rate keeping in mind that this worker will need to cover their own parking costs.
***Shift timings***
7:00 am to 4:00 pm (Mon to Fri)
Job type: Temp to perm
Requirements
Typically Requires:
High school or GED is required.
3-5 years of work experience in a related field (B2B and/or technical).
Previous 2 years of managerial work experience strongly preferred.
Previous 3-5 years Customer facing work experience required.
Demonstrated high level knowledge and understanding of technology.
Off 360 proficient user
KNOWLEDGE SKILLS AND ABILITIES
Strategical thought processor of issues
Ability to present to a medium sized group
Complex Problem-Solving Skills
Professional Customer Service skills
Professional Technical aptitude
Professional Written and Verbal Communication skills
WORKING CONDITIONS MENTAL AND PHYSICAL DEMANDS
Typically an office environment with adequate lighting and ventilation and a normal range of temperature
and noise level.
Work assignments are diversified. Interpret comprehend and apply complex material data and instruction prepare provide and convey diversified information.
Some physical effort is required which may involve long periods of standing walking bending reaching stretching climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.
Moderate dexterity regular application of basic skills (calculator keyboard hand tools eye/hand coordination.
Skills
- receiving
- Scan
- Shipping
Responsibilities
Accountable for daily operations of small to medium site and manages small team. Manages contracted services including but not limited to: Copy services Courier Services Managed Print services Hospitality Imaging and Mail services. Responsible for assessing talent staff career development and conducts performance management activities & employee counseling with support from assigned leadership. Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports
Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.
Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
Ensuring achievement of Service Level Agreements the Site Manager is responsible for working with the customer to improve business processes with support of AOM/ESM or NOM.
Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys focusing on business retention customer service
Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance utilizing tools and best practices.
Ensures that location is properly staffed by matching employee skills and equipment with production demands.
Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.
Clearly communicates job expectations/consequences of direct reports by training crosstraining coaching counseling directing evaluating the work of subordinates to increase their work output and work quality.
Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management
Responsible for evaluating team member performance and providing career development and training opportunities
Maintains formal contact with the customer on a daily basis
Must possess an in-depth understanding of the clients requirements with support of AOM/ESM or NOM.
Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met
Facilitates resolution of issues concerning pricing orders-in and invoicing by interacting and communicating with sales department.
Is responsible for creating/supporting site required reporting customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting with support of AOM/ESM or NOM.
Performs other duties as assigned.
Employment Type
Full Time
