Assistant Studio Manager
Assistant Studio Manager
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$ 65000 - 75000
1 Vacancy
Job Description
Were Tend Dental Done Differently.
Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios top-tier clinical care advanced technology and a hospitality-driven mindset to create a dental experience thats human personalized and exceptional from start to finish.
Since launching in 2019 weve delivered care to over 100000 patients across New York Washington DC Boston Atlanta and Nashville. With thousands of five-star reviews and over 650 passionate team members Tend is one of the fastest-growing and highest-rated dental brands in the country and were just getting started.
Whether youre delivering care in our studios or supporting our growth behind the scenes every role at Tend contributes to reimagining the future of dental health for patients and for the people who care for them.
Were growing fast and were looking for values-driven mission-aligned talent to grow with us.
Responsibilities:
- Strong understanding of insurance and schedule management
- Previous experience with treatment planning strongly preferred
- Ability to track and deliver financial presentations
- Constructively provide non-clinical feedback to the clinical team
- Organize and lead specialty days (ortho and oral surgery) in the studio
- Own ordering for all Amazon shipments
- Optimize provider scheduling for studio performance
- Work collaboratively with patient (member) experience and revenue cycle teams
- Manage patient (member) retention through outbound calls for unscheduled treatment
- Partner with Studio Manager in daily operational tasks such as scheduling tidying preparing for opening/closing and inventory management.
- Work closely with Studio Manager to implement and support guest experience based standard operating procedures and metrics.
- Welcome and comfort guests as they visit our Tend Studio.
- Provide consistent high-quality service and hospitality to guests in-studio and as needed through email or phone.
- Collaborate with the entire Studio Team including our Dentists and Hygienists to optimize operations to positively impact the guest experience.
- Manage the front desk staff including interviews training coaching and evaluations.
- Maintain a strong knowledge of our ever-growing offering of products and services.
- Willingness to initiate tasks and perform duties without direct supervision.
- Excellent communication skills and be able to work with a diverse team.
Required Qualifications:
- Three years of proven top-notch customer service experience in healthcare dental preferred.
- Ability to problem solve required.
- Demonstrated effective written and verbal communication skills required.
- Ability to multi-task required.
- Demonstrated organizational and leadership skills required.
- Flexibility to work a schedule that will include early morning late evening holiday and weekend hours.
- Previous experience in creating and managing schedules.
- Proficient in Google Suite strongly preferred.
- Associates or Bachelors Degree in healthcare hospitality or related field preferred.
What youd gain while working with us:
- Pay: Generous compensation package
- Health Benefits: Medical dental and vision insurance with Tend covering a significant portion of premium costs. Includes perks like telemedicine gym discounts and a health advocate.
- Wellness Programs: Free dental wellness exams and cleanings with benefits for employees and their families. Discounts on cosmetic services and braces.
- Financial and Retirement: 401(k) with company match Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Paid Time Off: Generous PTO policy that increases with service yearspluspaid holidays.
- Supplementary Benefits: Life and disability insurance fully covered by Tend along with voluntary options for accident critical illness and more.
- Additional Resources: Employee Assistance Program for personal support and LifeMart for discounts on various services.
New York pay range
$65000 - $75000 USD
The Tend Difference
The highest standard of care anywhere.
At Tend youll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care thats not only top-tier its unforgettable. With access to advanced technology and thoughtfully designed studios youll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal warm and empowering.
A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy transparency and integrity. There are no production quotas here just a shared commitment to doing whats right for our patients. We foster a collaborative inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.
Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern patient-first environment backed by cutting-edge tools and systems industry-leading compensation and benefits and robust opportunities for continuing education and professional development. Whether youre clinical or corporate youll be part of something meaningful and surrounded by people who care.
Tend is an Equal Opportunity Employer.
Were committed to fostering a workplace where everyone feels seen heard and supported. Tend does not discriminate based on race color religion sex national origin age disability genetics gender identity or expression sexual orientation veteran status or any other protected status in accordance with applicable federal state and local laws. This policy applies to all aspects of employment including recruitment hiring promotion compensation benefits and termination.
Legal and Compliance Notice:
Tend complies with all applicable federal state and local laws governing nondiscrimination equal employment opportunity pay transparency and other employment-related requirements. Where specific state disclosures or postings are required by law we provide this information as part of our hiring process or upon request.
Your privacy matters.
To learn more about how we collect use and protect your information please review our privacy policyhere.
Required Experience:
Manager
Employment Type
Full Time
