Access Center Navigator - Marlton
Access Center Navigator - Marlton
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Job Description
At Virtua Health we exist for one reason to better serve you. That means being here for you in all the moments that matter striving each day to connect you to the care you need. Whether thats wellness and prevention experienced specialists life-changing care or something in-between we are your partner in health devoted to building a healthier community.
If you live or work in South Jersey exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14000 colleagues including over 2850 skilled and compassionate doctors physician assistants and nurse practitioners equipped with the latest technologies treatments and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report weve received multiple awards for quality safety and outstanding work environment.
In addition to five hospitals seven emergency departments seven urgent care centers and more than 280 otherlocations were committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program telehealth home health rehabilitation mobile screenings paramedic programs and convenient online scheduling. Were also affiliated with Penn Medicine for cancer and neurosciences and the Childrens Hospital of Philadelphia for pediatrics.
Location:
Lippincott - 301 Lippincott DriveEmployment Type:
EmployeeEmployment Classification:
RegularTime Type:
Full timeWork Shift:
1st Shift (United States of America)Total Weekly Hours:
40Additional Locations:
Job Information:
Job Summary:
Serves as a point of contact for referring physicians patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments referrals and utilization of services. Serves as a liaison between referring physicians patients and specialists and team members.
Position Responsibilities:
Navigate patients through the continuum of care. Serve as a concierge service to improve better customer outcomes for optimal transition of care. Also increase Virtuas business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for services consults register for classes and Virtua programs provide physician referrals according to the callers needs. Part of the healthcare delivery service reducing gaps in care identifying and helping a patient overcome possible barriers across the care continuum including arranging transportation to appointments directing patients to financial counseling options assuring that language translators are available to patient.
Perform data entry and complete all data records with concise patient information and appropriate coding where appropriate to ensure proper tracking of leads. Understanding of all databases used such as Epic Calibrio CRM Cisco phone system and Physician database. Delivers monthly reporting demonstrating outcomes and performance of service.
Follows-up with patients via telephone and correspondences and collaborates with providers and care team as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.
Develop a thorough understanding of Virtua services including tests preps and procedures for the proper and timely scheduling of all Virtuas clinical services. Have knowledge or understanding of insurance plans medical terminology and financial assistance programs.
Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians office staff nurses etc.)
Reconcile department money reports along with refunds then send to accounting department and process credit cards for appropriate classes with monitor online credit card transactions.
Required Experience:
A minimum of 2-3 years of customer service or call center experience required.
Pleasant and professional phone skills with good diction tone and pace.
Strong written and communication skills required including grammar and spelling
Ability to work quickly while making accurate decisions is required.
Must be able to use general office equipment including multi-line telephone system.
Required Education:
High school degree or equivalent associates degree preferred.
Training / Certification / Licensure:
Health care experience including medical terminology and managed care strongly preferred.
Hourly Rate: $18.88 - $28.29 The actual salary/rate will vary based on applicants experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues including but not limited to: medical/prescription dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off paid sick leave as provided under state and local paid sick leave laws short-term disability and optional long-term disability colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.For more benefits information click here.
Employment Type
Full-Time
