ServiceNow Solutions Architect - APM & Service Mapping 1 (223563)
ServiceNow Solutions Architect - APM & Service Mapping 1 (223563)
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Job Description
Requisition ID: 223563
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
The Solution Architect APM & Service Mapping is a key member of the Service Management Tools team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager Technical Architects and supporting team members to deliver the complete solution for the customer.
Is this role right for you In this role you will:
Participate in process flow analysis and process redesign
Provide architecture and technical direction for design and implementation
Perform custom or OOTB demonstrations as required
Provide subject matter expertise and industry best practises
Produce a detailed functional design document to match customer requirements
Co-team with other Technical Architects to produce a technical specification for customdevelopment and systems integration requirements
Participate and provide inputs to effort estimates
Maintain current ServiceNow knowledge through self-study and utilization of availabletraining
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
Ideal candidate must be self-motivated with a proven track record in ServiceNow technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical adept at working in a team environment and able to handle multiple priorities in a fast-moving environment. Additional preferred qualifications are:
B.S. degree in Computer Science MIS or equivalent preferred
Advanced experience with ServiceNow APM and Service Mapping application/modules (including TRM and TPM)
Hands-on experience with ServiceNow APM and Service Mapping configuration/implementation and custom development and scoped applications
Hands-on experience with client-side development: UI Policies Client Scripts AJAX etc.
Hands-on experience with server-side development: Glide Server APIs Business Rules Script Includes etc.
Self-motivated with a proven track record in ServiceNow technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Organized and analytical adept at working in a team environment and able to handle multiple priorities in a fast-moving environment
Strong presentation and communication skills
Ability to understand business requirements and convert them into solution designs
Knowledge of web-based systems architecture service-based architecture enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs business constraints and technological realities
Should have participated in and be familiar with project methodologies
5-7 years of relevant experience in professional services or customer supportoperations
3-6 years of ServiceNow systems integration and/or implementation experience
Proven solutions consulting experience
Ability to work on multiple projects with varying complexity
Strong problem-solving skills ability to simplify complex solutions
Good understanding of the Common Service Data Model (CSDM)
Must have ServiceNow certifications (CSA CAD and APM and Service Mapping)
Nice to have ServiceNow Automated Test Framework (ATF) experience
Nice to have development & operation pipeline experience
Nice to have business architecture experience
Whats in it for you
Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses cross-functional development opportunities and tuition assistance.
Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!
Work arrangements: Hybrid
#LI-Hybrid
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Employment Type
Full Time
