Teaching Support Officer

• One of Australias leading research & teaching universities
• Vibrant campus life with a strong sense of community & inclusion
• Enjoy a career that makes a difference by collaborating & learning from the best

At UNSW we pride ourselves on being a workplace where the best people come to do their best work.

The School of Mathematics and Statistics currently has more than eighty continuing academic staff and more than thirty research staff as well as visiting academics. UNSW is the only university in Australia to be ranked in the top 100 in the world in mathematics and statistics by CWTS Leiden US News and QS. The School embodies a broad range of research interests in the areas of applied and pure mathematics and statistics.

Embedded in the School the Teaching Support Administrative Officer is responsible for providing strong administrative teaching support to stakeholders to ensure that the Schools teaching function is delivered efficiently as required.

THIS ROLE IS BASED IN SYDNEY AUSTRALIA.

About the role

• Level 5/6 - $85K - $107K plus 17% Superannuation and annual leave loading
• Fixed Term 12 months
• Full-time (35 hours per week)

The role reports to the School Manager and has no direct reports.

Specific responsibilities for this role include:

LEVEL 5:

• Term Planning and Class Maintenance activities including timetabling and class scheduling and creation of online Moodle courses as required
• Monitor enrolments and provide enrolment information to Schools including reporting on class utilisation and forecasting future enrolment numbers to assist Schools with future term planning
• Responsible for assessment planning collating exam papers from academics and coordinating submission of grades in line with School and Faculty procedures and timelines
• Assist with exam schedule including the mid-term tests lab tests final and supplementary examinations as required
• Provide input to and/or produce various marketing materials including websites study planners and brochures.
• Coordinate all aspects of honours administration including marketing events recruitment applications enrolment and assessment processing
• Undertake the full range of HDR related activities as required by the School
• Liaise with appropriate stakeholders and contribute to the development delivery and evaluation of relevant Work Integrated Learning (WIL) programs as required
• Update the content of the Academic Curriculum Information System including ensuring the online handbook course catalogue and the website are accurate as required
• Coordinate the myExperience survey process for each course
• Act as a triage point for the School and Tier 3 escalation point providing high quality customer service to prospective and enrolled students and staff and ensure the effective management and resolution of escalated matters from the Student Support team. Ensure more complex student issues are escalated further where appropriate
• Responsible for undergraduate and postgraduate coursework thesis support including the organisation of submissions and seminars
• Establish and maintain high level communication and administration in regard to the Learning Management System (LMS) to support the Schools TELT activities
• Liaise with the Academic Learning and Teaching Coordinators in Schools and industry partners to administer conferral of student prizes and arrange awards events as required
• Process casual salary claims for casual academics as required
• Support ad hoc needs of the School including coordinating block courses arranging guest lectures and managing scholarships and MOU arrangements with other Universities
• Ensure compliance with regard to confidentiality and ethical practices and ensure privacy is maintained in carrying out day-to-day operations
• Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

LEVEL 6:
(in addition to the above)

• Higher level oversight and management of processes relating to timetabling class management academic information system updates the myExperience surveys and examination
• Providing administrative support for students registered with Equitable Learning Services (ELS) including ensuring appropriate exam arrangements and liaising with teaching staff to support inclusive learning environments
• Apply interpret and advise on policies systems manuals rules procedures and guidelines relevant to Teaching Support activities across the School
• Act as the coordinator for relevant complex processes that involve cooperation between the School and other administrative units.
• Contribute to a culture of continuous improvement evaluating existing process procedures and protocols to identify opportunities for improvement and implement any approved changes.

About the successful applicant
(Selection Criteria)

To be successful in this role you will have:

LEVEL 5:

• A relevant degree or equivalent tertiary qualification and relevant administrative and customer service experience in a tertiary organisation (or equivalent level of knowledge gained through any other combination of education training and/or experience).
• Highly developed organisational skills including the ability to prioritise manage complex tasks and projects and meet competing deadlines whilst maintaining accuracy and attention to detail.
• Excellent interpersonal and communication skills with a demonstrated ability to liaise with and clearly convey ideas to a wide range of internal and external stakeholders from various backgrounds.
• Demonstrated ability to apply knowledge and experience to analyse and resolve sensitive issues efficiently and effectively.
• Demonstrated ability to apply interpret advise on and contribute to the development of policies systems manuals rules procedures and guidelines.
• Demonstrated commitment to continuous improvement and innovation in an administrative environment.
• Experience with coordinating and providing administrative support regarding teaching workloads for Academic staff.
• Proven ability to work as part of a team but take initiative and responsibility for own areas of work
• High level proficiency in standard Microsoft applications and demonstrated ability to learn and implement and promote new systems. Experience using a student management system would be highly regarded.
• Strong commitment to confidentiality and privacy
• An understanding of and commitment to UNSWs aims objectives and values in action together with relevant policies and guidelines.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training

LEVEL 6:

(in addition to the above)

• Ability to work independently with minimal supervision and work productively as part of a team
• Significant relevant experience in a similar role in a tertiary organisation.
• High level ability to apply knowledge and draw on significant experience to analyse and resolve complex and sensitive issues efficiently and effectively.
• Substantial experience in providing a broad range of teaching administration support and specialist advice to Academic staff.

You should systematically address the selection criteria listed within the position description in your application.

For informal queries please see the below contact details.

Otherwise please apply online - applications will not be accepted if sent directly to the contact listed.

Contact:
Suzie Scandurra
E:

Applications close: June 5^th 2024

Find out more about working at UNSW at

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.