Technical Support Analyst
Technical Support Analyst
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Job Description
Discover
The Opportunity
Technical Support Analyst
Who we are
The work we do matters.
Nova Scotia Pension Services Corporation (NS Pension) is a growing non-profit corporation dedicated to a wide range of investment pension administration and compliance services for two of Nova Scotias leading pension plans. In total we manage almost $14 billion in plan assets and serve over 60 employers and 80000 members retirees and survivors.
We administer the pension benefits and investment assets of the Public Service Superannuation Plan and the Teachers Pension Plan and administer the pension benefits of the Members Retiring Allowances and the three former Sydney Steel pension plans.
Our Culture
We take pride in our culture as it defines who we are and shapes what we aspire to be.
Our Vision
To strengthen the retirement future of Nova Scotians.
Our Mission
To provide outstanding pension services.
Our Values
Commitment: to provide the highest quality service
Trust: to act with integrity and to make sound decisions
Respect: to show consideration to our members and our colleagues
Expertise: to build and retain a diverse and talented team
Collaboration: to build mutually beneficial relationships
Learn more about us at
What we offer
NS Pension offers meaningful purpose-driven work a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes:
- Competitive compensation package
- Defined benefit pension program
- Comprehensive extended health and dental benefits for you and your family
- Health & wellness programming including a comprehensive Employee & Family Assistance Program and an annual Health Spending Account
- Flexible work environment including flexible working hours modified workweek and a work from home bank
- Robust professional development policy including tuition reimbursement
- Commitment to diversity and inclusion
- Modern office space
- Highly engaged workforce
- Opportunities to give back to the community through fundraising events
- Seasonal events and social occasions
Our premises are within the Purdys Wharf complex which provides amenities such as an on-site daycare and a fitness centre. Our office is connected to the downtown pedway system and situated on Halifaxs beautiful waterfront providing easy access to ferry and bus transit hubs banks restaurants and shopping.
The opportunity
We are seeking to fill a Technical Support Analyst (TSA) position that delivers client- focused Tier 1 and Tier 2 support for all services within the Technical and Infrastructure Services (TIS) portfolio.
This role is the first point of contact for the corporate helpdesk function providing front-line support for service incidents and requests triaging requests to determine they have appropriate information investigating and resolving issues routing or coordinating with internal or external resources and maintaining responsibility for each request throughout its lifecycle to ensure resolution and client satisfaction.
The TSA has a strong focus on technology related tasks performing investigations and research for service incidents deployment and technology assets and systems based on ITIL processes.
What you need to be successful
- Bachelors degree in Computer Science or graduation from a recognized Information Technology diploma program with one year of related experience or an equivalent combination of training and experience
- Possession of or working toward relevant certifications such as CompTIA A Network ITIL Foundation Microsoft 365 Certification
- Experience supporting a range of technology systems including computers software applications printers Microsoft Windows and Microsoft 365 preferably in a helpdesk environment
- Excellent interpersonal and communication skills with the ability to clearly explain technical concepts in non-technical ways
- Proactive client-focused mindset and commitment to delivering a positive client experience
- Demonstrated strong investigative skills problem-solving abilities and attention to detail
- Ability to build and maintain trust; approachable and collaborative attitude
- Experience with the following are considered an asset: audio and video systems office and facilities management construction and repair activities physical and cyber security concepts websites and content management
Job Status: Permanent Full Time; unionized (NSGEU)
Work Schedule: Monday-Friday; 35-hour work week
Salary Range: $2787.98 - $3251.72 (bi-weekly)
Closing Date: June 6 2025
Diversity and inclusion
We are committed to fostering an inclusive and accessible environment where all employees members and clients feel valued respected and a sense of belonging. How you identify is important to us. We encourage you to share your preferred pronouns on your resume. If you are unable or limited in your ability to complete our application testing or interview process will endeavour to assist you. Please provide the type of accommodation you are requesting in your cover letter or resume.
Were looking for
Core Skills
A little bit about us
Nova Scotia Pension Services Corporation
What we offer
NS Pension offers meaningful purpose-driven work a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes:
- Competitive compensation package
- Defined benefit pension program
- Comprehensive extended health and dental benefits for you and your family
- Health & wellness programming including a comprehensive Employee & Family Assistance Program and an annual Health Spending Account
- Flexible work environment including flexible working hours modified workweek and a work from home bank
- Robust professional development policy including tuition reimbursement
- Commitment to diversity and inclusion
- Modern office space
- Highly engaged workforce
- Opportunities to give back to the community through fundraising events
- Seasonal events and social occasions
Our premises are within the Purdys Wharf complex which provides amenities such as an on-site daycare and a fitness centre. Our office is connected to the downtown pedway system and situated on Halifaxs beautiful waterfront providing easy access to ferry and bus transit hubs banks restaurants and shopping.
Required Experience:
IC
Employment Type
Full-Time
