Solutions Engineer, Large Enterprise
Solutions Engineer, Large Enterprise
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USD 220000 - 280000
1 Vacancy
Job Description
About the Team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer in the Large Enterprise segment youll help the largest companies transform their business through solutions such as customer service automated content generation and novel applications that make use of our newest most exciting models.
About the Role
We are seeking an experienced solutions leader to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs guide their AI strategy and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Large Enterprise Sales Solutions Architecture Engagement Managers Security and Product teams.
This role is based in San Francisco CA or New York NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role you will:
Deliver an exceptional pre-sales customer experience for Large Enterprise prospects and customers by providing technical expertise outlining the value proposition and answering product API and LLM-related questions.
Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers business needs and deliver substantial business value. This includes building and presenting demos scoping use cases recommending architecture patterns and providing in-depth technical advisory.
Create and maintain documentation guides and FAQs related to common questions and requirements discovered during the pre-sales process.
Develop and nurture strong customer relationships during the evaluation validation and purchasing process.
Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback identifying themes across customers and incorporating them into product planning.
Serve as the first line of defense for security and compliance questions explaining standardized collateral guiding customers toward relevant resources (e.g. trust portal) and escalating complex requirements to the appropriate teams.
Youll thrive in this role if you:
Have 7 years of experience in a technical pre-sales role managing C-level technical and business relationships with complex global organizations.
Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products with experience providing higher-level security and compliance support.
Have industry experience in programming languages like Python or Javascript.
Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
Are an effective presenter and communicator who can translate business and technical topics to all audiences including senior leaders.
Own problems end-to-end and are willing to pick up whatever knowledge youre missing to get the job done.
Have a humble attitude an eagerness to help your colleagues and a desire to do whatever it takes to make the team succeed.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.
For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public information. In addition job duties require access to secure and protected information technology systems and related data security obligations.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Employment Type
Full-Time
