Client Care Coordinator
Client Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Description
Client Care Coordinator Be the Heart of Our Front Desk!
Full Time Riverbank Animal Hospital Grafton NSW
Riverbank Animal Hospital is looking for a passionate and professional Client Care Coordinator to be the friendly face greeting our clients and guiding them through their veterinary journey.
Were located in the beautiful Clarence Valley and have proudly served our pet loving community for over 15 years. Were known for our clinical excellence and compassion while building lasting relationships with our clients and treating every pet as if they were our own.
About the Role:
This isnt just a reception job - its a vital role in our client and patient experience. Youll manage a dynamic front desk help coordinate medical cases and ensure every pet and owner feels welcome informed and cared for.
Your Key Responsibilities:
- Warmly greeting clients and their pets
- Managing appointments and coordinating daily workflow with the veterinary team
- Handling invoicing payments estimates and account queries
- Educating clients on our services wellness plans and follow-up care
- Maintaining accurate records reminders and privacy standards
- Contributing to social media and client communications
- Ensuring our front of house is well presented
- Supporting workplace safety and smooth day-to-day operations
What Were Looking For:
- Customer-facing experience with veterinary or medical background
- Exceptional communication skills - verbal written and digital
- Strong organisational skills with attention to detail
- Ability to multitask under pressure with a calm compassionate demeanour
- Confident with scheduling systems and basic account management
- A team player with a genuine passion for animal care
What We Offer:
- Full Time Monday to Friday 0745am to 4pm
- Competitive hour rate and staff benefits
- A social and supportive team culture
- Ongoing education and professional development
- The opportunity to make a real difference in the lives of pets and their people
Note: Q fever vaccination is required or must be obtained prior to employment.
If youre ready to join a team where your skills empathy and enthusiasm make a daily impact wed love to hear from you. Apply Now via the link.
Required Experience:
IC
Employment Type
Full-Time
