Client Partner, Auto

The Client Partner serves as the primary post-sale point of contact for clients and responsible for their ongoing growth and satisfaction. Uses in-depth knowledge of the clients industry / business operating model. Has and has deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization of Acxioms products. Strong strategic mindset to be able to identify and recommend specific solutions to achieve customers desired objectives and outcomes.

Holds direct responsibility for identifying growth opportunities and closing revenue from assigned clients including upselling and cross-selling of related products including accountability for client renewal and retention results. Ensures best practices are adopted for Acxiom product use and clients are maximizing value from product/service investments. Handles escalations and coordinate across functional areas of the company including Professional Services Data Engineering Finance Operations Marketing Training and/or Delivery Support.

COMPETENCIES

• Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically across client portfolio. Possess the skills and knowledge needed to identify create and seize opportunities that lead to increased sales income and profitability.
• Consultative: Ability to engage with clients in a collaborative and client-services mindset to understand their needs provide expert advice and offer solutions that address those needs effectively. Strongly skilled in active listening problem-solving and the ability to build trust-based relationships with clients and colleagues across all levels.
• Client Advocate: Represent and champion the interests needs and concerns of clients. Serve as a dedicated liaison ensuring that clients expectations are met they are achieving benefit realization their issues are addressed and their overall experience is positive and satisfactory.
• Relationship Builder: Ability to initiate develop nurture and maintain positive and meaningful connections with others whether they are colleagues clients customers stakeholders or external partners. Strong relationship-building skills excel in establishing rapport trust and mutual respect which are essential for effective collaboration and achieving common goals.
• Automotive Industry Expertise: Comprehensive knowledge and deep understanding of the automotive industry including Marketing and Media experience with data insights and analytics. Possess specialized insights and a nuanced understanding of the market dynamics trends challenges regulations and competitive landscape.

DUTIES AND RESPONSIBILITIES:

• Achieves and exceeds revenue growth targets maintains revenue run rate profitability targets and other sales related goals within named book of accounts.
• Proactively identifies new revenue opportunities annually and drives account growth and profitability acceleration including new business up-sell and cross-sell opportunities.
• Develops and improves client relationships by providing consultation expertise and onsite presence: aligning client business needs to Acxiom products solutions and services.
• Manages client portfolio revenue and bookings forecasts.
• Creates and maintains appropriate well-managed pipeline of account growth opportunities.
• Responsible for managing within Salesforce CRM all records of sales revenue and other key account information.
• Creates value and differentiates Acxiom services and products from competitors.
• Consults with clients on new use cases and capabilities to enable organic growth (including decision engines digital enablement analytics channel expansion etc.)
• Leads or facilitates contract negotiations for new business and renewals.
• Escalation points for status issues problems and feedback to client/stakeholders and teams
• Work closely with delivery team managers to help support overall account operations.
• Consistently deliver high quality work on time and against commitments proactive pitch proposals and business review presentations.

WHAT WILL SET YOU APART:

• Ten (10) years of relevant automotive experience.
• Solution selling experience in Automotive industry.
• Experience in Marketing and Marketing Technologies including data insights analytics and digital marketing experience.
  • Knowledge of Mar-tech and Ad-tech ecosystem and technology.
  • Deep knowledge of the application of consumer and behavioral data.

• Proven track record of meeting/exceeding goals and experience with sales targets.
• Proven success in managing clients with multiple lines of business.
• Deep understanding of data-driven marketing and the martech ecosystem landscape and its role in driving customer experience and business growth
• Experience developing client solutions in areas such as customer lifecycle optimization martech strategy and data-driven marketing
• Strong Problem-solving skills
• Financial and Strategic acumen
• Experience and temperament working in high-pressure fast-paced environments.
• Conversational style and ability to ask relevant questions (Solution Selling).
• Strong history of successful consultative relationship-based selling.
• Strong PowerPoint presentation skills including visualization abilities.

Why Acxiom We pride ourselves on cultivating an environment that is inclusive flexible and full of opportunities for growth. Many of our associates stay at Acxiom for decades which speaks to our love for and dedication to our associates. Acxiom repeatedly wins company awards including Great Places to Work Best Workplaces for Innovators and Women. If you want to work at a tech company that prioritizes innovation empowers diversity believes in work-life balance provides world-class associate training and development and offers great benefits this IS the place for you!

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Primary Location City/State:

Homebased - Conway Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting hiring training promotion or other employment of associates or the awarding of subcontracts because of a persons race color sex age religion national origin protected veteran military status physical or mental disability sexual orientation gender identity or expression genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado California Connecticut Maryland NevadaNew Jersey New York City Ohio Rhode Island and Washington Applicants: This position is not located in the aforementionedlocationsbut applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws please contact.